Customer Support Agent with German and English

Customer Support Agent with German and English

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Customer Support Agent with German and English

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About Atos

Who we are.

We are a team of passionate experts committed to applying digital technology to advance what matters for our clients and society.

We create reliable and responsive digital foundations for businesses, institutions, and communities worldwide.

Learn more about Advancing what matters.

The future is our choice.

As a global leader in secure and decarbonized digital solutions, Atos aims to help design the future of information technology. We value the diversity of our people's skills and backgrounds to make the right choices with our clients, for our company, and for our futures.

Join our dynamic team that values exceptional customer service and innovative solutions. We are looking for a passionate and skilled individual to join us as a Customer Support Service Agent with German and English.

Responsibilities

• Interact with customers via telephone, email, and web, providing technical support and problem-solving expertise.
• Identify, evaluate, and prioritize customer issues and complaints.
• Analyze customer problems and develop effective resolution plans.
• Contribute to the helpdesk knowledge base by identifying resolution gaps and submitting solutions.
• Evaluate new services, processes, and technologies introduced at the helpdesk.
• Participate in training programs to support new technologies, procedures, and customer service improvements.
• Collaborate with team members to promote and maintain strong customer service values.
• Escalate unresolved issues to support leads or designated service groups.

Requirements

• Languages: Proficiency in German and English (mandatory).
• Skills: Basic PC skills, excellent communication abilities.
• Availability: Willingness to work in shifts (7x24, 40 hours per week).
• Experience: No specific experience required; initial training will be provided.
• Attributes: Service-oriented, proactive, results-focused, initiative, and customer-oriented.

Job Type: Full-Time, Shift Work (7x24, 40 hours per week)

At Atos, diversity and inclusion are core values. Learn more about our commitment to a fair and inclusive work environment.

Atos is recognized for its leadership in Environment, Social, and Governance (ESG) criteria. Discover more about our CSR initiatives.

Choose your future. Choose Atos.

Additional Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Engineering and Information Technology
• Industries: IT Services and IT Consulting

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Locations: Santa Cruz de Tenerife, Canary Islands, Spain

Note: This job posting is active and accepting applications.