Norwegian Customer Support Representative, Benalmadena!

About the job Norwegian Customer Support Representative, Benalmadena!

Join a dynamic team as a Customer Support Representative in the stunning coastal town of Benalmádena, Spain. With sea views, a laid-back Mediterranean lifestyle, and a vibrant community, this is more than just a job; it's a lifestyle upgrade!

Why Benalmádena is Calling You:

1. Sunny Lifestyle: Enjoy the Mediterranean climate and explore the beaches, marinas, and culture of this beautiful Andalusian town.
2. Hybrid Flexibility: Once you've settled in, enjoy the flexibility of working remotely one day a week after just six months.
3. Career Growth: Be part of a dynamic and creative team with opportunities to grow, while delivering top-tier support for customers.

Your Day-to-Day Responsibilities:

1. First Point of Contact: Assist Norwegian-speaking customers via phone and email, handling inquiries and resolving issues with ease.
2. Resolve Issues Efficiently: Address customer concerns quickly, ensuring satisfaction and maintaining high service standards.
3. Problem-Solving: Use your excellent communication and problem-solving skills to resolve complaints and escalate complex issues when necessary.
4. Customer Advocacy: Be the trusted voice that ensures every customer interaction results in positive outcomes.

What You Bring to the Table:

1. Fluency in Norwegian (both oral and written) and a good command of English (minimum B2 level).
2. Customer Service Experience: Previous experience in customer support or service is a bonus.
3. Banking/Finance Knowledge: Experience from the banking or credit sector in the Nordics is highly valued.
4. Calm Under Pressure: You’re resourceful, resilient, and able to maintain composure in challenging situations.
5. Tech-Savvy: Fast learner who adapts quickly to new systems and tools.
6. Integrity Matters: A clean credit record is a must, as you’ll handle sensitive financial data.

Whats in It for You:

1. Competitive Salary based on experience, with a raise after the 7th month.
2. Work-Life Balance: Monday-Thursday from 08:00 to 16:00, Friday from 09:00 to 16:00, leaving plenty of time to explore the coast!
3. Generous Time Off: Enjoy 23 days of paid annual leave to relax and recharge.
4. Growth Opportunities: Gain invaluable experience with guidance and tools to help you reach your full potential.

Dreaming of living the Mediterranean life while growing your career? This role offers the best of both worlds: professional development in a friendly, supportive environment, and the chance to call the stunning Costa del Sol your new home.

Apply today and make your work-life balance the envy of all your friends!