Campaign Management Specialist (Us Time Zone)

Omega CRM Consulting is seeking a Campaign Management Specialist to collaborate with a top global pharmaceutical company.

Working hours: 2:00 PM to 10:00 PM

Service Overview:

The Campaign Management Specialist will work within the Campaign Automation team (HP Services Delivery Unit) to ensure on-time, high-quality digital marketing execution and enablement services for internal stakeholders worldwide. Responsibilities include maintaining visibility of market campaigns and customer journey plans, connecting these with execution teams, and providing updates to stakeholders and project owners.

The role requires acting as a digital marketing subject matter expert, consulting with stakeholders, and facilitating campaign execution according to global standards.

Responsibilities:

• Collaborate with market teams, Platform Management Automation Services, and other DU teams to ensure campaign standards and execution quality.
• Keep Delivery Managers, Service Account Leads, and other teams updated with regular status reports.
• Review campaign dashboards and generate insights, such as quarterly reports.
• Understand market needs and leverage other DU services when possible.
• Deeply understand customer campaign strategies across channels and stages.
• Serve as the main contact for customer needs, maintaining close relations with DU service providers.
• Coordinate communication within the Campaign Automation team and with other DU teams to enhance consultancy efficiency.
• Ensure adherence to service processes and suggest optimizations when necessary.

Requirements & Skills:

• Bachelor’s degree in Business Administration, Digital Marketing, Marketing Technology, or related fields.
• Experience in project management, client management, or digital marketing consulting.
• Ability to coordinate multiple projects and stakeholders.
• Skills in blending business and technical topics, interpreting requirements, and explaining solutions.
• Client management and incident de-escalation skills.
• Experience in Patient Engagement or B2B marketing preferred.
• Experience with email, SMS channels, and Salesforce Marketing Cloud is a plus.
• Self-motivated, creative, detail-oriented, and quality-focused.
• Excellent communication skills in English, with the ability to work independently and interface with global clients.
• Strong time and project management skills.

What We Offer:

• Permanent contract
• Flexible schedule and work-life balance
• Training and certifications
• Home office options

About Omega CRM:

Omega CRM, part of Merkle and dentsu, is a global digital company specializing in customer-centric solutions, technology, and data, powered by AI. With over 23 years of experience, a diverse team, and numerous certifications, Omega CRM is a leader in the Salesforce ecosystem in Spain, serving key industries with integrated omnichannel solutions. We are committed to growth through our core values: #Talent, #Flexibility, #Commitment, and #Innovation.