Specific responsibilities include (but are not limited to) : Learning the workflow by recruiting new senior industry experts for the first 2 – 4 months to growGLG's networkOnce successfully certified on recruiting, executing time-sensitive projects for GLG's clients working within a specialised team – split by either by industry, region or investment strategyLeveraging GLG's network to match Council Members with clients, based on the client's needsDaily interaction with GLG's experts over the phone to qualify profiles to ensure exact fit for client projectsMaintaining accountability and responsibility for client projects and the overall client experienceEnhancing your knowledge of your clients by building strong relationships with themTowards end of tenure, working with our Business Development / Sales team to discuss content ideas and map out users and how to engage them in order to grow revenue and ensure retention of existing accountsTowards end of tenure, collaborating with GLG's Events, Strategic Projects and Survey teams to pitch and execute a wide range of productsCollaborating with senior team members to program virtual and live content eventsPreparation for and attendance of client meetingsAn ideal candidate will have the following : Ability to multi-task and prioritise activities effectively, while ensuring a high level of accuracy and attention to detailDemonstrable client services skills where you have owned relationships with clientsExperience of working in a fast-paced environmentStrong desire to work in a collaborative environmentBachelor's degree, or above1-2 years of work experience in a client service-focused position post-graduationFull business proficiency in English, additional European languages are desirable but not essential for this role12-24 months after achieving specific qualitative goals (consistent high-quality end-to-end delivery, quality of relationship management and outreaches), Senior Client Services Associates typically progress onto Client Solutions Manager roles, where you are responsible for your own book of business, managing client relationships and increasing management responsibility of other / junior team members.What we offer : The opportunity to work with a prestigious international client base and learn from leading subject-matter experts, including C-level executives, on a daily basisFull access to GLG Library and opportunity to attend events such as round tables with expertsReal autonomy in the role and the opportunity to progress quicklyMentoring opportunities by becoming an Ambassador for new graduatesA great team atmosphere with socials, off site activities and sports teams to joinJ-18808-Ljbffr
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