Field Service Technician

Our client is a global leader in sustainability and industrial machinery, working with major Fortune 100 companies. We are seeking a dedicated and experienced Field Services Technician to join their team in Madrid.

Responsibilities include but are not limited to:

• Provide installation, service, and troubleshooting support on industrial machinery and automated systems at company and customer sites worldwide.
• Conduct training sessions for customers.
• Coordinate scheduling of service jobs.
• Ensure safety and quality standards are met.
• Create quotes and work orders for service jobs, spare parts, and accessories.
• Collaborate with the Quality Manager on warranty jobs, capturing costs and identifying root causes.
• Promote company services and technology.
• Serve as a subject matter expert on the company's systems and equipment.
• Draft and implement service agreement contracts with customers.
• Use monitoring tools to proactively oversee customer equipment.
• Perform outbound calls to check on equipment performance and preempt issues.
• Maintain logs of customer equipment issues.
• Pack and ship spare parts orders.
• Provide feedback to engineering and product development teams.

Candidate Profile:

• Fluent in Spanish and English, both written and spoken.
• Associate degree or equivalent technical training.
• Knowledge of electrical and mechanical troubleshooting of industrial machinery.
• Proficient in Microsoft Word, Excel, ERP systems, and Google Suite.
• Excellent customer service skills.
• Willing to travel approximately 25% of the time.
• Ability to read technical drawings and electrical schematics.
• Expertise in hydraulic and pneumatic systems maintenance.
• Strong problem-solving skills using technical methodologies.
• Professional in resolving customer issues and creating value.
• Effective at prioritizing and scheduling tasks.
• Culturally adaptable and motivated to learn and add value.
• Treats others with sensitivity, dignity, and honesty.
• Capable of working effectively with engineers and managers at customer sites.