Resort Team Leader - Costa Brava

Join our award-winning Management Team at Jet2holidays and create memorable experiences for our valued customers during their holidays!

As a Resort Team Leader, you will lead a team of Resort Customer Helpers – Representatives, responsible for delivering outstanding customer service and enhancing the holiday experience. You will collaborate with internal and external stakeholders to monitor team performance using Management Information (MI) and our digital systems.

What we offer:

• Competitive salary
• Fully paid management training, company mobile phone & laptop
• Monthly 1-1 reviews with your Line Manager
• 31 days holiday per year
• Discounts on Jet2.com & Jet2holidays flights and holidays
• Recommend a Friend bonus scheme

Role responsibilities include:

• Supporting your Manager and working closely with stakeholders to ensure VIP customer service during holidays
• Investigating hotel issues and resolving customer escalations using digital systems
• Creating and issuing monthly rosters in collaboration with the planning team
• Hosting team meetings, delivering training, and conducting performance and welfare reviews
• Analyzing MI and customer feedback to drive improvements

Working hours vary and include early starts, late finishes, split shifts, and weekends. Being on call for emergencies in resort or at the airport is also part of the role.

Successful candidates will have a passion for customer experience, experience managing customer-facing teams, and proficiency with digital systems. Flexibility, organizational skills, and a positive attitude are essential.

Requirements:

• Experience in Tour/Holiday Operations or similar
• Management experience with customer-facing teams
• Right to work in Spain and willingness to relocate
• Own a vehicle suitable for work travel; expenses reimbursed

Apply now to join the UK's leading Tour Operator. The recruitment process includes a video interview, a call, and an in-person interview with our management team.

Follow us on Facebook: Jet2Careers Overseas to learn more about our team and culture.

We look forward to receiving your application and welcoming you to Jet2holidays!