Business Systems Analyst

The Business System Analyst is responsible for gathering, analyzing, and refining business and functional requirements. They collaborate with team members to translate these requirements into meaningful user experiences and strategies, ensuring the delivery of quality products. The analyst will solicit requirements through interviews, workshops, analytics, systems, documentation, or procedures, acting as a sparring partner for the business to identify the best course of action. They support the implementation team and ensure functional documentation of solutions.

Working at NTT

• Define end-to-end business processes in collaboration with other business analysts.
• Manage and prioritize the product backlog for different tooling landscapes (Service NOW, integration services, automation, new product certification process).
• Evaluate the impact of requirements on business processes.
• Challenge business stakeholders to improve existing processes based on experience and best practices.
• Develop comprehensive requirement specifications, estimating time and resources for deployment.
• Act as product owner, establishing priorities and managing the backlog.
• Liaise with development, architecture teams, or third parties as the single point of contact for functional topics.
• Support the development team by answering functional questions and reviewing technical decisions.
• Ensure end-to-end functional integration of the operational tool landscape environment.
• Support the Solution Lead in identifying risks, issues, and opportunities for improvement.

What will make you a good fit for the role?

Personal Skills :

• Ability to speak both business and IT languages, translating between them.
• Ability to work well in an international team environment.
• Strong problem-solving skills.
• Analytical thinking abilities.

Technical Skills :

• Experience analyzing problems using structured frameworks and methodologies.
• Knowledge of ITIL processes and Service Design.
• At least 3 years of experience as a Service NOW consultant or in backend tools development (automation, monitoring, systems integration).
• Experience working in Agile teams, such as SCRUM.
• Good technical background.

Language Skills :

• Fluent or native in English and Spanish (spoken and written).

Benefits for full-time employees include :

• Annual bonus and salary review based on performance.
• Personal career planning.
• Pension plan after one year of seniority.
• Tax benefits through flexible remuneration plans.
• Referral programs and employee benefits clubs.

Work-life balance and health benefits :

• Fully remote working with financial support for home office setup.
• Flexible working hours and early shift days.
• Specific days off during holidays.
• Medical and dental insurance.
• Gym reimbursements and health initiatives.
• Paid certifications, courses, and study leave.
• Support for English learning.
• Inclusive, challenging, and diverse environment with team building and social events.

Note :

This description provides a general overview and is not exhaustive of all duties and responsibilities. Employees may undertake additional tasks as directed by their manager.

About the company

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Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable accommodations are provided for applicants with disabilities. Contact or 407-000-0000 for assistance.

Legal requirements include completing Form I-9 and presenting proof of work eligibility. An AEDT will score your skills and responses. Details : NYC applicants can request alternative processes at or 407-000-0000.

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