ServiceNow Business Analyst / Technology Travel Sector / Fullremote

Decskill was founded in 2014 as an IT Consulting Company, with a main mission to deliver value through knowledge. We enable companies to meet the challenges of the digital world by providing business models that ensure technological capacity, flexibility, and agility. We have more than 600 consultants with offices in Lisbon, Porto, and Madrid.

Decskill operates in three main areas:

• Decskill Talent: Providing clients with an extension to their IT teams.
• Decskill Boost: Offering software development models to increase capacity and optimize Time-to-Market, creating and managing teams that deliver according to client needs and speed.
• Decskill Connect: Providing consulting services, as well as the implementation and management of IT infrastructures.

Our practice creates value for customers by delivering qualified, value-added services, highly qualified professionals, and technological solutions that support business transformation.

We are seeking a ServiceNow Business Analyst specialized in ServiceNow CSM and ITSM.

Project: The candidate will act as a liaison between internal customers and the external vendor responsible for project implementation, collaborating with other business analysts.

• Gather, analyze, and review internal customer requirements; assist in maintaining a backlog with the external vendor and other Product Owners/Business Analysts.
• Review demands to ensure they align with platform out-of-the-box features, following ServiceNow best practices or proposing alternatives when necessary.
• Provide guidance on process evolutions and platform capabilities.
• Stay updated on product evolutions and share relevant information within and outside the team.
• Organize UATs and develop/update key test scenarios with the external vendor.
• Propose improvements within their functional perimeter.
• Lead functional workshops with end users, assist vendors and stakeholders, ensuring key topics are addressed.

Requirements:

• 5-6 years hands-on experience as a Business Analyst, Product Manager, or Product Owner on the ServiceNow platform.
• Experience with CSM and ITSM modules.
• Good knowledge of ITIL.
• Experience in large transformation projects is a plus.

Ready to change how the world travels? Join our Decskill team for this project.

Decskill is committed to equality and non-discrimination. We promote diversity and inclusion in our recruitment and promotion processes, regardless of age, gender, ethnicity, race, nationality, or any other form of discrimination incompatible with human dignity.

Additional Information:

• Seniority level: Associate
• Employment type: Full-time
• Job functions: Information Technology
• Industries: IT Services and IT Consulting

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