Salesforce Service Cloud Voice Developer

Omega CRM is a Merkle & Dentsu company, a leader in developing Customer Experience services with over 20 years of experience in technology applied to marketing and customer relationship management, focusing on innovation. We are looking for a Salesforce Service Cloud Voice Developer.

Main Responsibilities

• Requirements analysis.
• Participate in the technical design of projects.
• Collaborate with the Omega team and/or clients to achieve project objectives.
• Provide support and resolve technical issues to ensure system security and performance.
• Work with technology providers as required.
• Document processes and monitor system performance metrics.
• Validate and test technical solutions against business requirements.
• Follow software quality standards set by Omega's Technical Management.
• Create technical documentation for projects.
• Apply best practices to ensure timely and high-quality project execution.

Mandatory Skills

• At least 1+ years of experience as a Salesforce Service Cloud Voice Developer.
• Experience with other CTI solutions like Genesys or Avaya is a plus.
• Experience with Amazon Connect.
• Development experience on Salesforce projects.
• Experience with REST and SOAP services.
• Understanding of DevOps/Agile (SCRUM) and Waterfall methodologies, SDLC, and coding principles is a plus.
• Excellent spoken and written English skills.

What We Offer

• Permanent contract.
• Flexible schedule to balance professional and personal life.
• Training & certifications with our main partners.
• Home office options.
• Flexible benefits (public transport tickets, meal vouchers, etc.).
• Health insurance.
• Our commitment to social responsibility through Omega in Action.

About Us

Omega CRM, a Merkle company, is a global digital firm specializing in enhancing the Business Experience (BX) for clients through customer-centric solutions, technology, data, and AI.

In partnership with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, offering integrated media, creativity, content, technology, and strategy solutions for impactful business results.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognized leader in the Salesforce ecosystem in Spain.

We serve industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel customer service, eCommerce, marketing, and analytics solutions.

Client satisfaction is our priority (rating: 4.9/5), and we have received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project in Iberia.

At Omega CRM, we believe in growth through our people, guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.