Salesforce Solutions (Presales) Architect

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience in technology applied to marketing and customer relationship management, focusing on innovation. We are seeking a Solutions Architect.

Duties and Responsibilities :

• Gain industry and market expertise through participation in various projects, providing a benchmark vision to clients.
• Understand sector and industry to contribute to business objectives with new products and services tailored to client needs.
• Analyze, estimate, and develop proposals supporting the sales team.
• Identify when to involve professionals from other service lines to strengthen client advisory.
• Implement mechanisms to identify and manage commercial risks during presales, analyze risks before project initiation, and communicate them to Operations.
• Deliver services for complex and risky projects in coordination with Operations.
• Develop new methodologies within their area to impact team work and outcomes.
• Establish and implement communication strategies to clarify team objectives.
• Develop and manage team talent, utilizing tools for better management of people and objectives.
• Conduct logical analysis, identify problems, interpret information, and coordinate data with team members to resolve obstacles.
• Support and motivate team members to foster commitment and achievement of objectives.

Experience and Skills :

• At least 4 years of experience as a Project Manager / Solution Architect.
• Strong knowledge of platform functionality, development, organization, time management, conflict resolution, methodologies, and English proficiency.
• Experience in gathering and interpreting business information and internal processes.
• Proficiency in core technologies related to the applications implemented.
• Ability to collaborate across business and technology teams to improve services and customer experience.

What We Offer :

• Permanent contract with flexible schedule.
• Support for balancing professional and personal life.
• Certifications plan for professional growth.
• Home Office options.
• Flexible benefits (public transport, meal tickets, etc.).
• Health insurance.
• Opportunities for professional development and growth.

About Us :

Omega CRM, part of Merkle and dentsu, is a global digital company specializing in accelerating Business Experience (BX) through customer-centric solutions, technology, and data, enhanced by AI. As the largest Customer Experience Management agency in Spain, with over 23 years of experience and a diverse team of 580+ professionals, we operate across key industries, delivering omnichannel experiences. Recognized for excellence, we have received awards such as Salesforce Partner of the Year FY23. We value talent, flexibility, commitment, and innovation, and believe in growth through people.