Salesforce Architect

Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services, with over 20 years of experience in leveraging technology for marketing and fostering unique customer relationships. We are seeking a Salesforce Architect.

Responsibilities:

• Design relevant data architecture roadmaps, identifying scope, prioritization, delivery timelines, and addressing technical debt.
• Develop architectural solutions encompassing technology and services, ensuring security and license management, high-level architecture, and technical designs aligned with enterprise standards.
• Review and ensure the quality of solutions to meet business needs and strategic goals.
• Identify opportunities for product innovation and propose designs to advance them, driving quick wins and business benefits aligned with the product roadmap.
• Support testing phases to ensure compliance, security, and risk management.
• Ensure service design outcomes meet quality standards and client expectations.
• Contribute as a leader within Omega's communities of practice through thought leadership, training, and mentoring.

Experience and Skills:

• Minimum 4 years in roles such as Salesforce Technical Lead or similar.
• Strong foundation in platform functionality, development, and solutions architecture.
• Experience managing project lifecycles with internal teams, vendors, or third parties.
• Ability to interpret vendor proposals and advocate for cost-effective solutions.
• Proficiency in English.
• Experience in understanding business processes and client needs.
• Technical proficiency with core application technologies.
• Ability to collaborate across business and technical teams to enhance services and customer experience.

What We Offer:

• Permanent contract with flexible scheduling.
• Support for professional certifications and development.
• Home office options.
• Flexible benefits like transport and meal vouchers.
• Health insurance.
• Commitment to societal betterment and professional growth.

About Us:

Omega CRM, part of Merkle, is a global digital company specializing in customer-centric solutions, technology, data, and AI. We form Spain's largest Customer Experience Management agency, offering end-to-end solutions across industries like retail, healthcare, pharma, real estate, education, and more. With over 23 years of experience, a diverse team of 580+ professionals, and numerous certifications, we are recognized leaders in Spain. Our core values are Talent, Flexibility, Commitment, and Collaboration.