Senior Production Service Support Engineer (Linux, Incident Management) - US time zone (6pm-2am CET)

Groupon is a marketplace where customers discover new experiences and services every day and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation.

We are looking for a Linux Production Service Support Engineer (Incident Management) to join our team to support and optimize the process, implementation, and operational support of internal systems that span business side and engineering departments.

Some more details on the role :

• You will leverage Site Reliability Engineering best practices and ITIL Solutions Architecture framework to devise incident management strategies.
• Incident Commander, change manager, and a senior technical resource responsible for preventing, identifying, triaging, documenting, investigating, mitigating, and recovering from site / service impacting incidents across Groupon’s ~300+ globally dispersed services.
• Facilitating the coordination and resolution of Post Mortems through best practices, and overseeing Problem Management.
• Dedicated project time to work on a number of interesting and engaging projects.
• Working as part of the Incident Management team (Shift Monday-Friday with one weekend primary on-call every 10 weeks).

We’re excited about you if you have :

• 6+ years administering Linux system environments, as well as complete root cause analysis of site impacting issues.
• 4+ years of experience creating unique Splunk or Kibana search queries to identify, resolve, and prevent incidents and outages.
• 6+ years experience with web applications operations and root cause analysis.
• 6+ years of experience developing policies and procedures that improve overall production stability.
• Good communication, consulting, and collaboration skills interfacing with senior leadership teams.
• Experience with one or more programming languages (Python, Ruby, Java) is a plus.
• A plus if you have a BS, MS or PhD in Computer Sciences or related fields.
• A plus if you have designed and created tools to manage the site and services.

We value engineers who are :

• Customer-focused.
• Team players.
• Fast learners.
• Pragmatic.
• Owners.

Groupon’s purpose is to build strong communities through thriving small businesses. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud : Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money.

J-18808-Ljbffr