Client Services Officer with German

1 day ago Be among the first 25 applicants

Cloudheight Solutions provided pay range

This range is provided by Cloudheight Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Are you fluent in German and have strong communication skills? We have exciting job opportunities in Madrid! Take the next step in your career by working with some of the top global brands.

What You Will Do

• Handle customer inquiries and provide advice regarding their health insurance contracts, coverage, reimbursements, and all aspects of their contract life (subscription, amendments, cancellations, premiums, etc.).
• Manage contracts: registration, cancellation, and premium collection.
• Assist with health services: enter reimbursements, create quotes, issue coverage approvals, in accordance with internal procedures.
• Update and modify customer records (contract details, address, bank information, etc.).
• Contribute to customer satisfaction through quality responses, work efficiency, and achieving performance indicators.
• Note: There will be no sales or prospecting involved in this role.

What You Need

• Fluency in German
• Strong communication, interpersonal, and problem-solving skills
• Basic computer knowledge and technical skills
• Ability to multitask effectively
• Team-oriented attitude with the ability to thrive in a fast-paced environment

What We Offer

• Competitive monthly salary
• Permanent contract
• Free healthcare insurance for you and your family
• Annual variable bonus based on objectives, quarterly and annual bonuses depending on company results and medical teleconsultation
• Full training provided by certified instructors
• Opportunities for career advancement and professional development

By applying, you give your GDPR consent for your CV details to be shared directly with our client for recruitment purposes.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Finance and Sales
• Industries: IT Services and IT Consulting

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