product owner, customer experience

PRODUCT OWNER, CUSTOMER EXPERIENCE & ENGAGEMENT ANALYTICS, PRICE INTELLIGENCE

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We are Deutsche Telekom IT Spain, located in Valencia, a hub of digital innovation, science, and culture.

We operate as part of T-Systems Iberia with a separate structure and projects. Our team is expanding, and we are eager to meet talented professionals With highly skilled engineers and experts, we are committed to fostering a culture of creativity and agility, promoting innovation, and establishing an international tech hub.

We are seeking a Product Owner

Mission : Lead the development of AI-enhanced customer experience, price intelligence, and engagement analytics to enable personalized, effortless digital experiences and measurable business outcomes for B2B customers.

Key Responsibilities :

• Develop a strategic roadmap leveraging generative AI for personalized interactions and innovative digital self-service capabilities.
• Transform diverse customer data into actionable AI-driven insights and recommendations to enhance customer engagement and retention.
• Prioritize initiatives based on clear business KPIs such as revenue uplift, churn reduction, NPS improvements, and customer success metrics.
• Oversee product development to ensure scalability, compliance, and alignment with strategic architecture.
• Analyze business use cases, collaborate with stakeholders to prioritize, and generate actionable use cases like data-driven Next Best Offer (NBO).

Required Qualifications :

• Degree in Business, Marketing, Statistics, or related field.
• 3-5+ years of product management experience in CX analytics, CRM, or MarTech.
• Proven experience with AI / ML, generative AI, CRM, and customer analytics.

Desired Skills : Generative AI, Customer Empathy, Advanced Data Analytics, CX Innovation, Privacy Compliance, Agile Methodologies

What we offer :

• An international, positive, dynamic, friendly, and motivated work environment.
• Modern office located in the city center.
• Excellent opportunities for professional and personal development.
• Flexible compensation plan.
• Life and accident insurance.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Product Management and Engineering
• Technology, Information and Media

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