Partner Success Manager

As a Partner Success Manager at Voicemod , your mission will be to build strong, long-lasting relationships with our partners and clients — both B2B and B2C — ensuring ongoing value, alignment, and success throughout the entire lifecycle of our deals.

You’ll be responsible for the follow-up and coordination of active deals , nurturing client relationships , and ensuring operational and strategic alignment across commercial initiatives. You will work hand in hand with Product, Growth, Marketing, Legal and Finance teams to make things happen and drive long-term impact.

What You’ll Do

• Manage and coordinate the execution and follow-up of B2B and B2C deals, ensuring all contractual commitments, timelines, and deliverables are met.
• Build and maintain strong relationships with key clients and partners, acting as their main point of contact within Voicemod.
• Collaborate cross-functionally with Product, Growth, Marketing, Legal and Finance teams to ensure seamless implementation of commercial agreements.
• Monitor account health and deal performance , proactively identifying risks, opportunities, and areas for improvement.
• Support internal alignment and documentation across departments to keep all stakeholders informed and focused.
• Contribute to process improvements related to account management, reporting, and deal lifecycle.

What you'll need

• Passion for gaming, with experience in the entertainment industry, video games, or gaming hardware (e.g., headsets, microphones).
• 5+ years of experience in Account Management, Customer Success, or a similar role managing B2B and / or B2C partnerships .
• Familiarity with contract management or coordination with legal teams in commercial agreements.
• Strong project coordination skills and the ability to navigate cross-functional collaboration across teams like Marketing, Product, Growth, Finance, and Legal.
• Excellent communication and relationship-building abilities , both with clients and internal stakeholders.
• High level of ownership, proactivity, and problem-solving mindset — you know how to move things forward and adapt to changing priorities.
• Ability to understand basic product or technical concepts and translate them into business conversations .
• Fluency in English (spoken and written).

Bonus Points

• Experience using CRM and collaboration tools (e.g., HubSpot, Notion, Jira, Asana).
• International experience working across time zones, with a flexible and adaptable mindset.

Don't meet 100% of the criteria? Research shows that women and underrepresented groups tend to apply only when they tick every box. We’d love to hear from you, even if you match 75%—skills can be learned.

Our interview process takes place on Google Meet and tends to consist of the following stages :

• Talent Acquisition Call – Get to know Voicemod and share your background (45 min).
• Technical Challenge / Interview – Go deeper on your experience and showcase your skills (60min).
• Hiring Manager Interview – Deep dive into your knowledge and role expectations (60 min).
• Final Culture Fit Interview – A conversation about soft skills and ways of working (60 min).

Important information for Applicants

• A minimum B2 level in English is required. We assess communication skills during interviews.
• Work location transparency : Be upfront about where you'll work from - we value honesty!

If you want to have a look on how to get a successful job application, have a look here !

Why You’ll Love Working at Voicemod ️

• Flexible Working Hours – Adapt your job to your lifestyle. You do you!
• Remote Working – Choose to work from home, our Valencia HQ , or the coworking space in Barcelona .
• 23 vacation days – Plus an extra week off in August and your birthday.
• Anniversary Celebration Program – Unlock extra days off , volunteering days , or time to enjoy unique experiences as you reach work milestones.
• Generous Referral Program – Earn rewards for helping us find and hire amazing talent.
• Extra time off on demand – For those tough moments when you need a break.
• Wellbeing – Paid sick leave, maternity / paternity leave, and healthcare insurance (for employees based in Spain).
• Flexible Benefits Plan – Available for employees based in Spain, allowing you to optimize part of your salary (e.g., meals, transport, childcare) and save a significant amount of money each year.
• Remote Stipend – To cover remote working costs.
• Free English or Spanish lessons – From beginner to advanced levels.

Want to know more about us?

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If you haven't used Voicemod yet, you can download it here!

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