Airport Representative - Fuerteventura

Job Description: Airport Representative

As one of our valued Airport Representatives, you will play a vital role in meeting and greeting our customers on arrival and departure, delivering outstanding customer service, and directing customers to their transfer. You will work as part of a team with internal and external suppliers and take responsibility for resolving customer queries or problems using our in-house digital systems.

What can we offer you?

We offer our valued colleagues a range of benefits including:

• Excellent salary
• Fully paid training and IT equipment
• Monthly 1-1 meetings with your Team Leader
• 31 days holiday entitlement per annum
• Two days off per week
• Monthly rosters sent in advance
• Discounts on Jet2.com and Jet2holidays flights and holidays
• Recommend a friend bonus scheme

What will you do in the role?

Reporting to the Airport Team Leader, you will work as part of a team with internal and external stakeholders to deliver VIP, industry-leading customer service to our customers. You will receive comprehensive training to ensure you can:

• Create memorable experiences by welcoming customers to the airport with our famous smiles
• Take responsibility by supporting flight disruptions, emergencies, and customer escalations
• Represent Jet2holidays at the airport to support our customers' journey
• Collaborate with transfer providers and customers both inside the terminals and outside in the coach park, supporting transfer operations
• Provide essential holiday information to customers arriving for their Jet2holiday
• Ensure customers have a positive experience before their flight with friendly farewells

What will I need?

You must have the right to work in Spain and be living in the destination or willing to source accommodation. Working hours vary each month and include early starts, late finishes, split shifts, and weekends. Rosters are provided 3-4 weeks in advance. You should be comfortable working outdoors during summer months and spending long periods on your feet. Flexibility to support with disruptions and emergencies is essential.

No previous experience is required. However, you should be able to handle customer-facing situations effectively, solve problems positively, maintain a friendly attitude, and be confident using in-house digital systems on a tablet device.

Apply today to join the UK’s Number One Tour Operator! After submitting your application, you will be invited to complete the recruitment process.

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We look forward to receiving your application and welcoming you to Jet2holidays!