Technical Support - French Speaker

We are looking for a Technical Support French Speaker. This role will be responsible for providing support to concerns raised by all Virtual Trials Study participants. The position involves troubleshooting access-related issues and other Tier 1 technical concerns. Additionally, it includes collaborating with relevant Virtual Trials support teams such as Tier 2 and Study Concierge for escalated concerns.

If you want to play a key role in a multicultural, dynamic, and committed team, this could be the role for you!

Our ideal candidate:

• At least 2 years of call center experience
• Native French speaker / High proficiency in English
• Service Desk / Technical Support background
• Understanding of key performance indicators
• Knowledge of how work quality impacts efficiency
• Experience in previous organizations, not just call center hopping
• Ability to work well with team members
• Understanding of technical troubleshooting (e.g., Active Directory, LAN, Sound Card, Routers)
• Strong logical thinking and problem-solving skills
• Ability to think out loud and articulate troubleshooting steps

About IQVIA

Recognized as a Great Place to Work in Spain (March 2019), listed on FORTUNE's World's Most Admired Companies (January 2020), awarded the 2016 Scrip Award for Best Full-Service Provider CRO, and the Eagle Award from SCRS for four consecutive years. IQVIA is also included in the IAOP 2017 Global Outsourcing 100 List. We are an equal opportunity employer committed to diversity and inclusion.

If you are not an EU citizen, you must have a resident or permanent visa.

IQVIA is a leading global provider of analytics, technology solutions, and clinical research services to the life sciences industry. We aim to push the boundaries of human and data science to make a significant impact in creating a healthier world. Learn more at our website.

Key Skills:

DHCP, SQL, Active Directory, VOIP, VMware, Customer Service, Windows, Troubleshooting, Java, VPN, SharePoint, Hardware, DNS, Software Applications

Employment Type: Full-Time

Experience: 2+ years

Vacancy: 1