Salesforce Solutions Architect

Omega CRM, a Merkle & Dentsu company with over 20 years of experience in Customer Experience services, is seeking a Solutions Architect.

Duties and Responsibilities:

• Acquire industry and market expertise through participation in various projects to provide benchmark insights to clients.
• Maintain a broad understanding of the sector to contribute to business objectives with new products and services tailored to client needs.
• Analyze, estimate, and develop proposals supporting the sales team.
• Identify when to involve professionals from other service lines or specialized knowledge to enhance client advisory.
• Implement mechanisms to identify and manage commercial risks during presales.
• Analyze and interpret risks before project initiation and communicate them to Operations.
• Participate directly in delivering services for complex and risky projects in coordination with Operations.
• Develop new methodologies within their area to impact team work and outcomes.
• Establish and implement communication strategies to clarify team objectives.
• Develop and manage team talent, utilizing tools to improve management and organizational objectives.
• Conduct logical analysis, identify problems, and interpret data to support team and relational development.
• Support and motivate team members to foster commitment to organizational and departmental goals.

Experience and Skills:

• Minimum of 4 years in a similar role as a Project Manager or Solution Architect.
• Strong understanding of platform functionality, development, organization, time management, and methodologies.
• Extensive experience in analyzing business information and internal client processes.
• Proficiency with core technologies related to the applications implemented.
• Experience collaborating across business and technology teams to enhance services and customer experience.

What We Offer:

• Permanent contract.
• Flexible schedule supporting work-life balance.
• Certification plan to enhance skills with official certificates from our partners.
• Home office support.
• Flexible benefits (public transport, meal tickets, etc.).
• Health insurance.
• Our commitment to social betterment through Omega in Action.
• Opportunities for professional growth and development.

About Us:

Our mission is to accelerate our customers' business experience through 360 solutions that enable digital transformation and customer-centric strategies across sectors like retail, life sciences, manufacturing, education, non-profit, and NGOs. We are among Europe's top Salesforce partners, with a diverse team of over 570 professionals from 24 nationalities based in Spain and France. We prioritize knowledge, innovation, and team well-being, fostering a culture of collaboration aligned with our values: Talent, Flexibility, Commitment, and Innovation. Join us to grow together.