Supervisor Operations

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Supervisor Operations (Remote)

Full time, Europe

In this role, you will be responsible for the day-to-day management of a travel consultant team, including managing key performance indicators (KPIs), workload, providing assistance, and coaching. As the Operations Supervisor, you will also be the primary point of contact for team members and actively coach and develop the team to meet and exceed all performance targets.

Responsibilities of a Supervisor Operations

• Provide leadership to a team of travel consultants
• Collaborate with performance data to maximize team effectiveness
• Develop learning programs to address competency gaps
• Provide clients with industry information such as low fares, exchange costs, and penalties
• Maintain knowledge of regulations (DOT, TSA, passports, visas, etc.)
• Monitor GDS queues daily to ensure quality control

About You

• Extensive experience in corporate travel management
• Relevant supervising experience
• Advanced skills in GDS Sabre
• Strong critical thinking and problem-solving skills
• Proficiency in Microsoft Office

About Us

We are a market leader in travel management, helping people and companies travel smart and achieve more. Our clients include some of the world’s most innovative brands. Operating in over 100 countries, most of our 10,000+ employees work virtually. We are committed to sustainability and success for our clients and employees.

Working at BCD

Connect, collaborate, and celebrate in a flexible, virtual environment that promotes work-life balance. Discover the perks of working at BCD, including professional growth, generous vacation, and inclusive culture.

What We Offer

• Flexible hours and remote work options
• Opportunities for skill and career development
• Generous vacation days
• Fair compensation with wellbeing tools
• Travel industry perks and discounts
• An inclusive, diverse workplace

Join Us

If you’re excited about this role but your experience isn’t a perfect match, we still encourage you to apply. We provide accommodations for all employees to perform their roles effectively. For requests or more info, contact our Talent Acquisition team.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing

Note: This job posting is active and accepting applications.