Field Service Engineer

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When you’re part of Thermo Fisher Scientific, you’ll do exciting work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $35 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create meaningful contributions to the world.

Location / Division Specific Information

Our Materials and Structural Analysis business helps customers drive ground breaking research and discoveries by delivering innovative microscopy, spectroscopy and microanalysis solutions, such as world-class scanning and transmission electron microscopes, DualBeam FIB-SEMs, and spectrometers, combined with sophisticated software suites. We span across the business areas of spectroscopy, visualization software, semiconductor, life sciences, and material sciences, as well as global support functions, like commercial sales, service, operations, research and development, sophisticated technologies and marketing.

How you will make an impact :

As a (FSE), you will deliver onsite support and build service excellence over and above our customer expectations. This role provides the opportunity to grow within Field Services and across the Thermo Fisher organization. You will be eligible for a company car, company phone, company laptop as well as other company benefits that include bonus, healthcare, Pension Plan, employee assistance program and more!

What you will do :

• Own and deliver service commitments and complete installations, calibrations, preventative maintenance, training and / or repairs in Electron Microscopes.
• Responsible for providing services remote or at site within the agreed conditions; setting accurate priorities.
• Service reporting, documentation, and creation of protocols to specification on internal and customer needs.
• Represents our company in a positive, professional manner in all encounters with Thermo Fisher Scientific customers, both externally and internally.
• Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.
• Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet / exceed customer expectations.
• Responsible for optimisation and accuracy of the provided tools and consignment stock.
• Drive continuous improvement using our Practical Process Improvement Business System.
• Flexible working location and schedule with the ability to travel up 50%.

How you will get here :

Education

• Degree in Mechanical, Industrial, Electronics, or equivalent combination of education, technical training, and / or work experience will be considered.

Experience

• Hands on experience in a similar service environment

Knowledge, Skills, Abilities

• Excellent interpersonal communication both written and oral
• Ability to work effectively with customers and colleagues in difficult and stressful situations
• Customer friendliness and a professional demeanour
• Creative with your approach to fix / repair, design evaluation and problem-solve
• PC literacy including MS Office and Outlook.
• Driving License.
• English High Level - Speaking, Written and Read.

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