Lead Doctor - Travel Assistance

JOIN AXA PARTNERS AS MEDICAL TEAM MANAGER (INTERNATIONAL MEDICAL ASSISTANCE)

Are you an experienced clinician ready to lead a dynamic, multidisciplinary team in a global organization? Do you thrive in fast-paced environments and have a passion for patient care on an international scale? If so, AXA Partners is looking for you!

We are currently seeking a Medical Team Manager to oversee and support our international medical assistance operations — ensuring the highest standards of care for patients worldwide, while contributing to the strategic growth of our services.

YOUR MISSION

Medical Team Management

• Lead and inspire the medical team, promoting collaboration and monitoring performance.
• Ensure 24/7 medical coverage, including a functional on-call rotation.
• Oversee internal medical escorts (nurses or doctors accompanying patients during repatriation) and validate required medical equipment.
• Take part in defining team size and resource needs.

Patient Care & Quality Assurance

• Guarantee high-quality patient evaluation and care — aligned with top-tier healthcare systems.
• Monitor service delivery and implement training or escalation as needed.
• Serve as the clinical decision-maker during daily medical case reviews.
• Act as a trusted consultant to the medical team in complex situations.

Case Management

• Directly manage complex international medical assistance cases.
• Determine the best medical repatriation strategy.
• Ensure effective communication with patients, families, and traveling companions, delivering reassurance and expert advice.

Communication & Coordination

• Serve as a bridge between medical and operational teams.
• Maintain accurate and timely medical documentation in our systems.
• Foster efficient, clear communication with coordinators and agents across functions.

Governance & Improvement

• Uphold clinical governance standards and drive continuous improvements.
• Respond to escalations regarding medical, repatriation, or critical cases.
• Participate in the Crisis Cell when activated.

Strategic & Service Development

• Support AXA Partners’ strategy on digital transformation, cost efficiency, and productivity.
• Contribute to the development and implementation of innovative medical services: teleconsultations, second opinion programs, mobility health, and more.
• Collaborate with the Medical Network Department.

Cultural & Organizational Engagement

• Embody AXA’s culture and values in all interactions and decisions.
• Act as a positive influencer and change agent across teams.

WHAT YOU BRING TO THE ROLE

• 10+ years clinical experience (including minimum 5 years in a critical care setting such as ITU, A&E, or Internal Medicine with critical care exposure).
• 3+ years experience in international medical assistance.
• Fluent in English and Spanish (C1+); French is a plus.
• Registered and in good standing with the appropriate professional body.
• Solid understanding of aeromedical transport protocols and disaster medicine.
• Demonstrated leadership experience managing healthcare professionals.
• Strong communication, organizational, and decision-making skills.
• Proficiency in MS Office tools: Word, Excel, PowerPoint.
• Ability to work under pressure, adapt quickly, and manage cross-functional teams.
• A results-driven mindset with a commitment to setting and maintaining high standards.
• Willingness to embrace innovation and support strategic growth initiatives.