IT Strategic Design Expert

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IT Strategic Design Expert

We are looking for an IT Strategic Design Expert to join our Workforce 360 stream in Barcelona

Please, submit your CV in English!

Position Snapshot :

• Function and Stream : IT – Workforce360
• Type of Contract : Permanent
• Type of Work : Hybrid
• Work Language : Fluent Business English

The Role :

The IT Strategic Design Expert will play a pivotal role in enhancing the digital workplace experience by contributing to the development and implementation of the IT Digital Employee Hubs Strategy.

This position requires a deep understanding of service design principles and the ability to translate employee needs into a centralized platform that integrates various IT services and resources.

We are looking for an experienced Expert with a strong background in service design, business design and a passion for creating innovative digital solutions.

As part of the Employee Experience Design Team, you will be responsible for providing expertise in defining the strategic direction, ensuring that the IT Employee Digital Hubs meet the needs of employees while driving organizational efficiency.

What You’ll Do :

As a IT Strategic Design Expert, you will :

• Develop and communicate a clear product vision and strategy for the IT Employee Digital Hubs that aligns with business goals and user needs.
• Collaborate with stakeholders to gather requirements and define key experience requirements for the IT Employee Digital Hubs .
• Conduct user research to identify pain points, needs, and behaviors of employees interacting with IT services.
• Create and maintain a prioritized product backlog, ensuring that features are aligned with user feedback and business objectives.
• Manage user journey mapping to illustrate employee interactions with the IT Employee Digital Hubs , identifying key touchpoints and pain points
• Collaborate with stakeholders to ensure that user journeys are integrated into the overall IT Digital Employee Hubs Strategy, promoting a seamless experience.
• Facilitate workshops and meetings with cross-functional teams to co-create solutions that enhance the employee experience.
• Monitor IT Employee Digital Hubs ' performance and analyze data insights to identify optimization opportunities and drive continuous improvement of the IT Employee Digital Hubs
• Ensure that the IT Employee Digital Hubs are user-centric by advocating for design principles that enhance usability and accessibility.
• Collaborate with UX researchers, service designers, developers, and project managers to deliver cohesive and effective IT services.

We Offer You :

We offer more than just a job. We put people first and inspire you to become the best version of yourself.

• Great benefits including salary and a comprehensive social benefits package. We have one of the best pension plans on the market, as well as flexible remuneration with tax advantages : health insurance, restaurant card, mobility plan, etc.
• Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
• Hybrid working environment with a flexible working scheme. Our state-of-the-art campus is dog-friendly and equipped with a medical center, canteen, and areas to co-create, network, and chill!
• Recreation activities such as yoga, Zumba, etc., and a wide range of volunteering activities.

Join our global team of IT professionals at Nestlé, driving daily innovation and leveraging cutting-edge technologies to address digital opportunities. Grow professionally in a dynamic and impactful environment, collaborating with business partners worldwide to deliver integrated technology solutions!

What Will Make You a Great Fit :

• Master’s or bachelor’s degree in Science Technologies , Service Design, or a related field
• 5+ years of proven experience in product ownership in service design, user experience, or a related field..
• Strong understanding of user-centered design principles, service blueprinting, and journey mapping within a corporate organization
• Ability to effectively communicate strategic vision, strategies, and solutions to diverse teams and stakeholders.
• Excellent facilitation, presentation, and communication skills.
• Experience working in cross-functional teams within Agile environments.
• Analytical skills to assess product performance and drive data-driven decisions

Bonus Points If You :

• Bring previous knowledge in Gartner Digital Employee Experience blueprint (DEX)

What You Can Expect in Your Application Journey :

1. Hit apply and enter our job portal.

2. Submit your application with your CV.

3. We will contact relevant applicants.

4. Interviews (HR, Hiring team, and stakeholders).

5. Feedback.

6. We make an offer.

7. Location-dependent checks and pre-onboarding.

About the IT Hub

At Nestlé IT, we are a diverse, global team of IT professionals in the biggest health, nutrition and wellness company of the world. We strive to create an environment where people are valued for who they are. We innovate every day through future ready technologies to create opportunities for Nestlé to delight consumers, customers and employees alike. We collaborate with partners around the world to deliver tangible value at global scale. We continuously work to develop our people to be future ready.

We are Nestlé, the largest food and beverage company with brands including KitKat, Nescafé, Maggi, Purina, among many others. We are approximately 275,000 employees strong, motivated by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect : respect for ourselves, respect for others, respect for diversity, and respect for our future. With more than CHF 94.4 billion in sales in 2022, we have an expansive presence, with 344 factories in 77 countries. Want to learn more? Visit us at

At Nestlé, we are strongly committed to providing equal opportunities for all individuals. We value diversity in age, ethnicity, nationality, sexual orientation, gender identity and expression, sex characteristics, social origin, religion or belief, and disability.

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