Data & Analytics Manager

Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in technology applied to marketing and customer relationship management, focusing on innovation. We are seeking a Data & Analytics Strategist.

Responsibilities

• Gain industry and market expertise by participating in various projects to provide clients with a benchmarking perspective.
• Develop a comprehensive understanding of the analytics sector and industry, contributing to business objectives through the development of new products and services aligned with client needs.
• Analyze, estimate, and develop proposals to support the commercial team.
• Identify when specialists from other service lines are needed to enhance client advisory.
• Implement mechanisms to identify and control commercial risks during pre-sales.
• Interpret risks before project initiation and communicate them to Operations.
• Engage directly in delivering services for highly complex and high-risk projects in coordination with Operations.
• Develop new methodologies within your field to impact others' work and improve outcomes.
• Evaluate implementation results, assessing efficiency and customer satisfaction.

As a People Lead, act as a role model and manage team development :

• Establish and communicate team objectives clearly.
• Develop and manage talent within the team, leveraging tools to meet organizational goals.
• Analyze issues logically, interpret relevant information, and facilitate data sharing and problem-solving within the team.
• Support and motivate team members to foster commitment.
• Listen to team members' professional and personal needs and collaborate with HR for career development.
• Participate in decisions regarding professional growth, evaluation, and team performance.

Qualifications & Skills

• Bachelor's degree in Computer Engineering, Business Administration, or related field (or equivalent vocational training).
• Strong skills in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency.
• Extensive experience in business data collection, interpretation, and process optimization.
• Minimum of 5 years in a similar role (Project Manager / Solution Architect).
• Proficiency in software tools related to core application technologies.
• Experience collaborating with business and technology teams to enhance services and customer experience.

What We Offer

• Permanent contract.
• Certifications plan for skill development and official certification from our partners.
• Home office support.
• Flexible benefits (public transport tickets, meal vouchers, etc.).
• Health insurance.
• Our commitment to social responsibility : OMEGA in action.
• Opportunities for professional growth and development.

About Us

Omega CRM, a Merkle company, is a global digital firm specializing in enhancing the Business Experience (BX) through customer-centric solutions, technology, data, and AI.

Alongside Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, offering integrated media, creativity, content, technology, and strategy solutions to drive business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a leader in the Salesforce ecosystem in Spain.

We serve key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is central to our mission (rating : 4.9 / 5), recognized with awards like Salesforce Partner of the Year FY23 and Most Innovative Project in Iberia.

We believe in growth through our people, guided by values of #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

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