Technical Support Engineer Barcelona, Spain

Genesis Home Technology Architects, a leader in home technology solutions, is looking for a Technical Support Engineer to join our team in Castelldefels (#Barcelona). If you have a passion for technology, attention to detail, and enjoy working in a collaborative and dynamic environment, we want to meet you!

Role Description

This is a full-time role for a Technical Support Engineer located in Castelldefels. The Technical Support Engineer will be responsible for providing technical support, troubleshooting, training, and customer service on a day-to-day basis.

Technical Knowledge & Skills Requirements:

• Networks
• Setup a full system (router, switches, access points, PDU)
• VLAN
• VPN
• IGMP
• STP
• Wireless environment
• Bands, channels, bandwidth
• WiFi 6
• Troubleshooting network problems
• Wireshark, Metageek
• KNX

Basic Functions:

• Process RMAs
• Reply to support tickets
• Organize equipment shipping and pickup
• Test returned equipment
• Coordinate with manufacturers for solutions
• Maintain and update showrooms
• Training Center Maintenance

Other Functions:

• Conduct online and in-person training
• Build and document rack systems
• Product Feature testing

Language Preferences:

Preferential: French / Italian / German / Portuguese

We Offer:

• An innovative environment where technology transforms how we live, work, and play.
• Growth opportunities in a leading company in premium home technology.
• Office located in Castelldefels

Interested in joining our Tribe and being part of the future of home technology?

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