CPR and Outside Plant Expert

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Join to apply for the CPR and Outside Plant Expert role at W3Global

Willing to work on 11 shifts (Rotation) (Shifts will have extra payment)

Spanish Native Speakers

Good to have English

CPR and Outside Plant Expert

Experience and expertise (between 7 and 10 years)

• NOC technician with experience in management and support of Outside Plant (PExt) and Customer Private Networks (CPN).
• Experience with physical network infrastructure (pressurised copper, fibre optics, junction boxes, CTOs).
• Solid knowledge of Fibernet equipment used in customer networks for business services.
• Experience managing private networks in a multi-client environment (Enterprise area).
• Ability to analyse, review alarms, diagnose faults and escalate to field equipment or higher support.

Functions

• Supervision of the Fibernet network at customer sites.
• Management of alarms, incidents, complaints and coordination with FLM.
• Identification of dark fibres, topology analysis and customer circuit tracing.
• Generation of monitoring logs and technical reports.
• Coordination with outside plant maintenance companies (FLM).
• Continuous communication with customers and the CGP to guarantee response times and quality of service.

Tools

• Alarm and ticket management systems : iGRI, MAR / Genesys, SSFO.
• Fibernet supervision platforms.
• Inventories and network diagrams : GeneXus, junction maps and FO plans.

Office automation : Excel, Word and PowerPoint for reporting and reporting.

Language

• Spanish is mandatory.
• English will be an asset

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Staffing and Recruiting

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