Data & Analytics Manager

Omega CRM is a Merkle & Dentsu company, a leader in Customer Experience services with over 20 years of experience in leveraging technology for marketing and fostering unique customer relationships. We are seeking a Data & Analytics Strategist.

Responsibilities

1. Gain industry and market expertise through various projects, providing clients with benchmarking insights.
2. Develop a comprehensive understanding of the analytics sector to contribute to business objectives by creating new products and services aligned with client needs.
3. Analyze, estimate, and prepare proposals to support the commercial team.
4. Identify when to involve specialists from other service lines to enhance client advisory.
5. Implement mechanisms to identify and manage commercial risks during pre-sales, analyzing and communicating risks before project initiation.
6. Deliver services for highly complex and high-risk projects in coordination with Operations.
7. Develop new methodologies within your field to improve team outcomes and impact.
8. Evaluate implementation results to assess efficiency and customer satisfaction.

People Leadership

1. Act as a role model, managing team development as a People Lead.
2. Establish and communicate team objectives effectively.
3. Develop and manage talent within the team, utilizing tools to achieve organizational goals.
4. Analyze issues logically, interpret relevant data, and facilitate team coordination.
5. Support and motivate team members, fostering commitment and professional growth.
6. Collaborate with HR on career development initiatives and participate in performance evaluations.

Qualifications & Skills

• Bachelor's degree in Computer Engineering, Business Administration, or related field (or equivalent vocational training).
• Strong foundation in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency.
• Extensive experience in business data collection, interpretation, and process optimization.
• At least 5 years in roles such as Project Manager or Solution Architect.
• Proficiency in tools like Talend, Pentaho, Datorama, SQL, Python, Tableau, Power BI, Salesforce CRM Analytics.
• Excellent collaboration skills with business and technology teams.
• English proficiency.

What We Offer

• Permanent contract, flexible schedule, and support for work-life balance.
• Certifications and professional development opportunities.
• Home office options.
• Flexible benefits (public transport, meal tickets, etc.).
• Health insurance.
• Our commitment to societal betterment through Omega in Action.

About Us

Omega CRM, a Merkle company, specializes in accelerating our clients' Business Experience (BX) through customer-centric solutions, technology, data, and AI. As part of Merkle, the largest Customer Experience Management (CXM) agency in Spain, we offer end-to-end solutions integrating media, creativity, content, technology, and strategy to deliver measurable business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognized leader in Spain. We operate across industries such as retail, healthcare, pharma, real estate, education, customer service, eCommerce, marketing, and analytics. Our client satisfaction rating is 4.9/5, and we have received awards like Salesforce Partner of the Year FY23 Iberia. We believe in growth through people, guided by our values: Talent, Flexibility, Commitment, and Together.

Location: Data Manager — Pontevedra, Galicia, Spain