Front Office Shift Leader en Hotel Bikini Island & Mountain en Port de Soller - (Islas Baleares)

Descripción de la oferta

Stress? We only know... sunflowers! You just love a fast-paced "Hippie" environment: 114 rooms, an adult-only concept, 2 bars, 1 famous NENI restaurant. Welcome to Bikini! Throughout our 9-month season, you and your (up to) 8 team members will create countless, yet individually memorable first and last impressions for each guest. From a truly warm welcome with plentiful hand-picked WOW-moments to a sincere goodbye that invites many returns. You are a genuine host, willing and able to show our guests & team why #LIFEISBETTERINBIKINI. With transparent, efficient, and rapid communication, you guarantee flawless daily operations while always looking for improvements. Additionally, you are a master of organization and comfortable working with numbers.

WHAT'S WAITING FOR YOU :

• Most colorful Design Hotel on Mallorca for individualists
• Only opened in 2018 by the founders of famous 25hour Hotels
• Growing and innovative hotel concept with new projects opening in the future
• High occupancy throughout the season: always in action, never bored
• Enthusiastic team spirit with well-trained & ambitious colleagues
• 9 months working contract, 5 working days/week, reporting of working hours
• Great support from the local HR team to find housing and obtain your work permit
• Feel & act responsible! Be responsible! Let's make it ours.

WHAT'S IN YOUR LUGGAGE? YOU HAVE / YOU ARE ...

• Experience in leading a Front Office team
• Solid knowledge of the reservation department
• A passionate host & role model
• A team-player with hands-on mentality
• A communicator & organizer
• Fluency in English, good German & Spanish skills; more languages are a plus
• Motivated to work in a multicultural, young & energetic team

WHAT'S YOUR JOB ABOUT?

• Assist the Front Office Manager in strategic & operational management of Bikini Front Office
• Ensure smooth daily operations while maintaining & improving high-quality standards
• Develop and implement new processes & create and promote new guest experiences
• Be a host: be present for our guests and exceed their expectations
• Lead the team: hands-on mentality, work schedules, staff training, motivation, escalation
• Report to the Front Office Manager, Operations Manager & General Manager
• Stay informed and share relevant information with your team & management