Senior Product Manager (CRM / CPQ)

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Senior Product Manager (CRM / CPQ), work from home - Spain Client :

Vonage

Location :

Work from home - Spain, Spain

Job Category : Other

EU work permit required :

Job Views :

Posted :

02.06.2025

Expiry Date : 17.07.2025

Job Description :

Vonage Product Management Mission : We bridge technology and the business needs to deliver new products and services to the market. We imagine the future and orchestrate cross-functional efforts to bring it to life. We apply business understanding, customer knowledge, and competitive awareness to collaborate with and lead efforts to envision, design, develop, and execute state-of-the-art products and features.

Working with other BSS / OSS Product Managers, this person will be a key contributor to the overall BSS / OSS product strategy with a focus on CPQ (Configure, Price, Quote) functions, customer management, and onboarding / provisioning.

Why this role matters

This role requires high operational management face-to-face with Portfolio Leaders, Product Managers, Business Operations, and Engineering teams across regions. Strong stewardship of digital transformation of our business support systems and new back-office services integration is essential.

What you will do

Responsibilities :

• Lead-to-cash processes including Product Catalog Management, Pricing, Supplier Cost management, Approval processes, and Provisioning.
• Experience with complex 3rd party Enterprise CRM systems (e.g., Salesforce, Vlocity, Siebel) and BSS system integrations, such as Order Decomposition, Provisioning, Product Catalog, Billing, and Rating.
• Discover, analyze, and document requirements.
• Collaborate with Engineering to oversee new features and product delivery.
• Integrate user and customer feedback and performance metrics into planning.

What you will bring

Qualifications :

• Manage BSS Product roadmap, balancing internal and external customer needs with platform demands.
• Experience with back-office systems such as Salesforce, SFDC components / vendors (e.g., Vlocity), pricing and provisioning solutions, and billing systems like Oracle BRM, CSG, Amdocs, Zuora.
• Ability to identify business pain points, propose solutions, and translate into requirements.
• Experience with Agile methodologies & tools (e.g., Scrum, Kanban), Jira, Confluence.

Application requirements :

Required :

• Minimum 5 years relevant experience.
• Minimum 2 years Product Management or Senior Business Analyst experience.
• Experience with BSS / OSS Digital Transformation programs.

Preferred :

• Masters in Computer Science or Business Management.

Skills & Experience :

• Proven track record in complex project delivery.
• Experience in requirements analysis and capturing.
• Familiarity with Agile tools and methodologies.
• Analytical mindset with strong presentation skills.
• Self-aware, confident, and eager to develop as a leader.
• Open to learning new technologies and methods.
• Experience in startups or large corporations demonstrating ambition.

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