Customer Support Germany (1y contract | Remote)

We're looking for an enthusiastic Customer Support Specialist to join our team and be fully responsible for the DACH market. You will propose solutions (via email and chat) to questions raised by our customers regarding payments, invoicing, account management, and our products by researching and explaining our services.

You will be part of our Customer Care team, guiding and helping users with any queries they might have and evaluating updates to our products to recommend possible improvements.

Requirements

• At least 2 years of experience in Customer Care or a similar position;
• Full professional proficiency in German and English;
• Remarkable enthusiasm and willingness to support a scale-up during its growth phase;
• Exceptional soft skills, team spirit, and eagerness to learn.

Added values

• Previous experience in start-up and scale-up environments;
• Experience with HTML / CSS;
• Experience with CMSs (such as WordPress, Shopify, Wix);
• Experience with Google Tag Manager;
• Proficiency in Italian;

Location

At iubenda, we believe in full remote work. You will be free to work from anywhere in the world. If you prefer, you can work from our Italian (Milan and Bologna) or German (Berlin and Hamburg) offices, following a hybrid model.

• Competitive salary - We offer a salary competitive with other European scale-ups, along with high standards for our team members. We also provide generous paid time off (+25 weekdays/year).

Remote work - You can work fully remotely or from our offices in Italy or Germany. We are fully structured to onboard remote employees.

• Travel allowance to visit colleagues across the globe;
• Annual company retreats in exciting destinations for team bonding and activities;
• Work equipment allowance;
• Learning budget for courses, events, workshops, and books;
• Bright & healthy work environment with a multicultural, talented team;
• Therapy incentive with online sessions in English and Italian;

We also offer weekly online English classes at various levels during working hours.

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