QA Manager Madrid, Madrid, Spain

Role Overview

As the Manager, QA, you will be responsible for leading a team of QA professionals, from Testers to Managers – to ensure the highest quality of 2K’s games and products. You will manage test processes, implement quality strategies, and ensure adequate staffing for assigned projects.

This role is full-time, onsite in Madrid, reporting to the Director, QA.

Duties and Responsibilities

• Lead, mentor and grow a team of QA professionals, fostering a culture of collaboration, excellence and continuous improvement.
• Establish Quality standards, best practices and regulatory standards.
• Risk Management and mitigation, prioritization of testing efforts and timely resolution of issues.
• Feedback & liaison with Functional & Compliance QA, Producers, Developers, & other External Departments.
• Liaison with Platform Holders to ensure guidelines & standards compliance.
• Joint sign-off of development milestones & managing the submission process.
• Manage bug reports, bug database, & QA reports.
• Manage department through day-to-day business.
• Quarterly performance reviews of direct reports.
• Raising disciplinary issues as appropriate.
• Build successful working relationships with Worldwide Development Studios Internal & External, QA Department locally & globally, Local Producers, Platform Holders, Producers, and Developers, and Third Party Developers.
• Actively participate in recruiting and interview process.

Knowledge and Skills

• Extensive management experience, including performance management, performance evaluations, mentoring and growing skills in QA teams.
• Excellent communication skills, both oral and written, in English.
• Successfully handling ambiguity, flexibility & understanding of the development and test process.
• Knowledge of bug database systems, QA process, test plan creation, and bug writing process.
• Minimum of 2+ years of experience as a QA Manager or equivalent.
• Knowledge of format holder standards (Sony, Microsoft, Nintendo).
• Hardworking, reliable, punctual, flexibility to work unsociable hours depending on deadlines.
• Knowledge of MS Office suite, Source Control and Visual Studio.
• Technically proficient with PCs, gaming consoles, and related hardware.
• Outstanding ability to lead through influence.

Basic Qualifications

• Must be able to communicate effectively & successfully in English, in both written and oral forms.
• Bachelor’s Degree in related discipline or equivalent experience.
• Minimum of 6+ years of QA experience.
• Passion for the video games industry.
• Strong understanding of software testing methodologies, tools and processes.
• Excellent interpersonal, communication, and people management skills.
• Reliable, with the ability to lead in a matrixed team environment.
• Attention to detail and positive personality to foster excellent working relationships.