Data & Analytics Strategist

Omega CRM, a Merkle & Dentsu company with over 20 years of experience in Customer Experience services, is seeking a Data & Analytics Strategist.

Responsibilities

• Gain industry and market expertise through participation in various projects, providing clients with a benchmark perspective.
• Develop a comprehensive understanding of the Analytics sector to contribute to business objectives by creating new products and services aligned with client needs.
• Analyze, estimate, and develop proposals to support the commercial team, involving specialists from other service lines when necessary.
• Implement mechanisms to identify and manage commercial risks during pre-sales.
• Analyze and communicate risks before project initiation to Operations.
• Deliver services for complex and high-risk projects in coordination with Operations.
• Develop new methodologies to improve team outcomes and impact work quality.
• Evaluate implementation results, focusing on efficiency and customer satisfaction.
• Act as a role model and manage team development as a People Lead.
• Establish and communicate team objectives effectively.
• Manage talent within the team, utilizing tools to enhance organizational goals.
• Conduct analyses, identify issues, and facilitate data sharing and coordination within the team.
• Support and motivate team members, fostering commitment to organizational objectives.
• Listen to team members' needs and collaborate with HR for career development.
• Participate in decision-making related to professional growth and team performance.

Qualifications & Skills

• Bachelor's degree in Computer Engineering, Business Administration, or related field (or equivalent vocational training).
• Strong skills in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency.
• Extensive experience in data collection, interpretation, and process optimization.
• Minimum of 5 years in similar roles such as Project Manager or Solution Architect.
• Proficiency in relevant software tools.
• Experience collaborating with business and technology teams to improve services and customer experience.

What We Offer

• Permanent contract.
• Flexible schedule supporting work-life balance.
• Certifications plan to enhance your skills with official certificates from our partners.
• Home office options with company support.
• Flexible benefits (public transport tickets, meal vouchers, etc.).
• Health insurance.
• Our commitment to societal betterment through Omega in Action initiatives.
• Opportunities for professional growth and development.

About Us

We are a global digital company focused on accelerating business experiences through technology and data, offering 360 solutions in Customer Omnichannel Experiences across various sectors including Retail, Life Sciences, Manufacturing, Education, Non-Profit, and NGOs. As a top Salesforce partner in Europe, our diverse team of over 560 professionals from 24 nationalities values knowledge, collaboration, and innovation, driven by our core values of Talent, Flexibility, Commitment, and Innovation. Our goal is to foster a supportive environment that promotes growth and well-being.

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