Sr. Director Services Management

As the Service Offering Director for the EMEA region, this role is critical in driving the future of Vertiv's service portfolio, with a strong emphasis on both a traditional service offering portfolio (Contract, Non-Contract and Project Services) and future service portfolio including digital solutions. The director will be responsible for developing and managing a comprehensive service strategy that aligns with current trends and future market needs. We are looking for a future focused, though leader to help develop innovative and profitable strategies to exceed the needs of our customers.

Responsibilities:

• Oversee service business deliverables and business plans for NPDI (New Product Development) at EMEA level – be the champion!

• Own the pricing strategy for the EMEA Service Region working with all key stakeholders.

• Lead the strategic development of Vertiv's service offerings in the EMEA region, focusing both on traditional service and digital transformation/cutting-edge technologies.

• Develop detailed requirements for new service offerings based on voice of the Customer and understanding of their usage and buying journey.

• Work with the Service Leadership teams to align messaging and offering direction and also remain aligned with the offering Portfolio roadmap globally.

• Drive innovation in service delivery, leveraging digital tools and platforms to enhance customer experience and operational efficiency.

• Oversee the entire service lifecycle, from conceptualization and market analysis to deployment and continuous improvement.

• Collaborate with global teams to ensure regional service strategies are in sync with the company's overall vision and objectives.

• Develop robust business plans for new service initiatives, incorporating market research, financial modeling, and risk management.

• Enhance the capabilities of the regional sales team through targeted training programs, focusing on digital solutions and advanced service offerings.

• Act as a primary contact point for industry partners, customers, and internal teams, integrating valuable insights into service development.

• Utilize data analytics to monitor service performance and implement strategies for ongoing optimization.

• Support development of the launch plan and execute with the Project Manager and cross-functional regional teams for new service offerings in the EMEA region.

• Develop business case(s) for new product (s) and capabilities needed to support the service business.

• Develop marketing messaging, product collateral with support from cross-functional teams to support new product launches and sustaining product evolutions to include presentations, product demos, competitive comparisons, product documentation, and other sales enablement tools.

• Attend tradeshows, visit customers, meet with partners, and collaborate in industry bodies to ensure an accurate voice of customer is heard in all product plans.

• Develop / harvest historical sales and margin data for analysis of service, markets, and product data.

• Define the Price/Configure logics to be implemented in the regional CPQ solutions.

• Drive the Service SKU architecture to be created and maintained in the ERP aligning to the global Enterprise Product Hierarchy driving financial and business reporting and KPIs.

Requirements:

• At least 5 years of experience in service management or product management, with a focus on digital solutions and technologies.

• Comprehensive understanding of the modern service landscape, including digital transformation trends in data centers and related fields.

• Proven track record in strategic planning and execution within a global business environment.

• Strong leadership and team management skills, with the ability to work across diverse cultural backgrounds.

• Fluent in English and some competence in another European language.

• Excellent analytical, research, and communication skills.

Strong Preference:

• Experience in developing and managing digital service solutions in data centers or similar industries.

• Familiarity with Vertiv's product and service portfolio, including digital and IT infrastructure solutions.