Operations Project Manager

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Are you looking for a new professional challenge? Bucher + Suter’s 160 employees have been the cornerstone of our success for over four decades. We are the largest Cisco Contact Center Partner in Europe and a melting pot of innovative minds, where every employee plays a vital role in our story. If you’re passionate about a career that both challenges and enriches you, your quest concludes here.

Responsibilities

You’ll be joining our dynamic operations team as a key player in modern contact center integration projects. You’ll work on-site with customers, from our offices, and remotely. Rest assured, you’ll have the support of experienced solution architects and system engineers.

As the central contact person for these projects, you’ll ensure they are completed to high standards, on time, and within budget. Your expertise and approachable demeanor will engage and motivate customers, partners, and internal team members.

If you’re ready to take the next step in your career in project management, even if you don’t meet all the requirements yet, we encourage you to apply. We’re excited to get to know you!

Your Profile

• Bachelor’s degree in computer science, project management, or engineering
• More than 5 years of experience leading IT, digital CX, digital product, AI or CRM projects
• Experience with contact center integration projects is a plus
• You’re well-versed in cloud and unified communications technologies; if not, you want to learn
• Experience with Salesforce or other CRM solutions is a plus
• You enjoy direct contact with customers and partners and have excellent communication skills
• Experience with leading workshops is greatly appreciated
• You enjoy working as part of a team, are well-organized, and maintain structure in your work
• You are certified in project management and/or agile methodologies (e.g., PMP, Prince2, IPMA, Scrum, etc.) and ideally, you are ITILv4 certified
• You are fluent in German and English and as a plus you are business proficient in French

What We Offer

• The opportunity to partly work from home, in a hybrid model within a very modern, agile, and international working environment.
• 2 days of VTO per year for causes close to your heart.
• Diverse development and educational opportunities, including various certifications and technical training courses in Cisco Collaboration technologies and Salesforce.
• Technical training and certification support.
• A strongly customer-focused organization with numerous reference projects, perfect for your professional career.
• Opportunities to participate in employee events both domestically and internationally.

Diversity and Inclusion Statement

At Bucher + Suter, we believe that diversity drives innovation and success. We are committed to creating an inclusive environment where all employees feel valued and respected, regardless of their background, identity, or experiences. We welcome and encourage applicants from all walks of life to join our team and contribute to our shared goals.