Director Event Services

Director Event Services

Department: Tournament and Venue Operations

Employment Type: Permanent - Full Time

Location: Zurich

Description

Join FIFA's Event Operations team as the Director of Event Services, where you'll lead the planning, execution, and delivery of world-class event services across various domains, including accommodation, travel, logistics, transport, and guest operations. You'll play a key role in ensuring projects are completed on time, within budget, and exceed client expectations.

THE POSITION

Oversee the following key areas of Event Operations:

• Accommodation
• Event Logistics & Transport
• Guest Operations
• Travel
• Tournament Event Workforce
• Volunteer Management
• Strategic Planning & Innovation: Develop and implement strategic plans for event services, continuously assessing and enhancing operational models to ensure efficiency and cost-effectiveness.
• Project Management: Plan and execute large-scale event projects, ensuring they are completed within scope, timeline, and budget while maintaining the highest quality standards.
• Stakeholder Collaboration: Foster strong relationships with internal teams, local authorities, third-party partners, and FIFA stakeholders to ensure seamless coordination and exceptional service delivery.
• Team Leadership: Lead and develop a high-performing team, providing guidance, support, and motivation to ensure successful project execution and alignment with broader goals.
• Operational Excellence: Integrate industry trends and best practices into operational plans, proactively managing risks and overcoming challenges to deliver exceptional results.

YOUR PROFILE

We work hard at FIFA.
We are dedicated, ambitious and innovative.

And we respect our values. Always.

For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.

The specific competencies we require for this position are:

• 10+ years of senior operational management experience, preferably in world-class sporting events.
• Fluent in English; additional languages are a plus.
• Strong leadership, strategic thinking, and problem-solving abilities.
• Excellent communication, client service, and negotiation skills.
• Proven track record in managing large-scale projects and teams.
• Availability for frequent travel.

PERKS & BENEFITS

The biggest benefit of a career at FIFA is the privilege to work for the beautiful game and create something that matters.

Alongside that privilege, we also offer some extra perks and benefits:

• Health and fitness: Regular football sessions for all abilities, plus on-site gym.
• Home office: Up to two days of home office per week if work permits and home office allowance for all.
• Language courses: Offered to all staff to aid personal and professional growth.
• Continuous learning: We care about your development and encourage internal mobility, offering a variety of training and education to help achieve it.
• Pension: Flexible pension benefits with generous employer contributions.
• Relocation assistance: A dedicated team will be on hand to support your relocation.
• Sustainability: We support all employees using public transport.
• Vacation: Maintain a healthy work/life balance with a generous vacation allowance.
• Volunteering: Make an impact beyond your regular role and bond with colleagues by volunteering with one of our partners.