Director, Program Manager - Professional Services

Director, Program Manager – Salesforce Professional Services

Location: Switzerland, Zurich, office flex

Role Summary

Salesforce Professional Services partners with leading organizations across industries—including Telecommunications, Media, Manufacturing, Utilities, and Insurance—to deliver transformative outcomes.

As a Director, Program Manager, you’ll play a pivotal role in driving delivery excellence, mentoring teams, and scaling our Services practice through complex, high-impact engagements. You will lead full lifecycle post-sale programs, manage diverse customer portfolios, and act as a strategic advisor, influencing outcomes, renewals, and expansion through trusted relationships and delivery success.

Key Responsibilities

• Own end-to-end delivery of strategic Professional Services engagements across industries and geographies
• Define and manage program scope, success criteria, schedules, and deliverables
• Oversee execution and risk management, driving quality outcomes and proactive issue resolution
• Engage executive sponsors and steering committees through strategic updates and transparent communication
• Align delivery with business goals and customer expectations, ensuring measurable value
• Continuously evolve delivery practices, driving operational efficiency, governance, and risk mitigation
• Lead escalations with ownership mindset and focus on customer satisfaction
• Act as a key interface with sales, solution engineering, technical support, and services teams
• Provide delivery leadership across discovery, pre-sales, contracting, execution, and warranty phases
• Develop strategic customer roadmaps in partnership with sales to identify growth opportunities
• Foster collaboration across global, cross-functional teams and partner ecosystems
• Build and maintain a high-performing, inclusive, and growth-oriented team culture
• Mentor team members on Professional Services methodology, executive presence, and stakeholder engagement

Your Impact

• Deliver successful, high-visibility programs aligned with customer outcomes
• Influence customer satisfaction, retention, and expansion through excellence in delivery
• Champion governance, quality assurance, and continuous improvement practices
• Support internal transformation efforts and strategic initiatives
• Lead by example—coaching, empowering, and inspiring your team to thrive in complex environments

Minimum Qualifications

• Bachelor’s degree or equivalent experience
• 8+ years of program management experience in SaaS or consulting environments
• Proven track record managing large-scale ($500K+) programs with global, cross-functional teams
• Strategic thinker with strong influencing skills and executive communication capabilities
• Demonstrated ability to lead through ambiguity and pace
• Mastery of delivery methodologies, risk management, and lifecycle planning
• Escalation management experience with proven success in resolution
• Experience in services expansion and identifying growth opportunities within accounts
• Strong leadership skills—coaching, people development, task execution, and performance management
• High emotional intelligence and ability to build trusted relationships across all levels
• Proficient with Professional Services Automation (PSA) tools and global delivery models

Preferred Qualifications

• MBA or advanced degree in a business or technology field
• Salesforce certifications (e.g., PMP, CSM, or equivalent also valued)
• Experience managing delivery in a partner ecosystem or multi-vendor environment
• Multilingual proficiency or experience working with international clients

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
• World-class enablement and on-demand training with Trailhead.com
• Exposure to executive thought leaders and regular 1:1 coaching with leadership
• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
• For more details, visit https://www.salesforcebenefits.com/