Head of Quality & Continuous Improvement 80 – 100% (f/m/d)

Head of Quality & Continuous Improvement 80 – 100% (f/m/d)

The opportunity

We are seeking a highly motivated, structured, and result-driven Head of Quality & Continuous Improvement. In this role, you will oversee the quality of our products and services and lead the continuous improvement efforts within a sizable and fast-growing Service Business. Your responsibilities include managing a small team of quality experts, developing and guiding our CI champions, resolving quality issues, and driving initiatives to elevate quality standards.

How you’ll make an impact

• Lead the Quality & Continuous Improvement function and represent it in the Management Team, providing regular updates on performance and initiatives.
• Lead, coach, and develop the quality team; guide process managers in methods and tools; foster a learning organization; and establish a quality-centric culture within the Local Service Unit.
• Act as an advocate for customers by collecting, analyzing feedback, and implementing improvements.
• Implement, maintain, and improve the Quality Management System to ensure compliance with standards.
• Oversee process management in collaboration with process owners and ensure effective change management to track modifications in designs, materials, suppliers, and processes.
• Promote a culture of continuous improvement by developing organizational competence and systematically enhancing business processes and performance.
• Manage non-conformances effectively by capturing, registering, and resolving issues promptly.

Your background

• Bachelor’s or master’s degree in industrial management, engineering, or a related field.
• 5-10 years of experience in quality and continuous improvement, including 3+ years in a managerial role.
• Good understanding of service business; knowledge of GIS & GCB products and technology is advantageous.
• Strong analytical, conceptual, interpersonal, and communication skills, with a structured approach.
• Team-oriented, result-driven, hands-on, and collaborative in implementing improvements.
• Experience with project management, problem-solving, process improvement tools, and statistical techniques.
• Proficiency in Microsoft Office Suite and SAP (S/4 HANA).
• Fluent in English; German and French are a plus.

More about us

Our flexible working practices support your personal and professional growth. Hitachi Energy is a global technology leader committed to a sustainable energy future. We serve customers across utility, industry, and infrastructure sectors with innovative solutions. Join us to be part of a diverse and collaborative team driving technological advancements and energy transition towards a carbon-neutral future.