Principal Customer Success Manager, Slack - German or French Speaking

Principal Customer Success Manager, Slack - German or French Speaking

Join to apply for the Principal Customer Success Manager, Slack - German or French Speaking role at griddable.io

Principal Customer Success Manager, Slack - German or French Speaking

1 day ago Be among the first 25 applicants

Join to apply for the Principal Customer Success Manager, Slack - German or French Speaking role at griddable.io

Get AI-powered advice on this job and more exclusive features.

Description

Slack (a Salesforce Company) is on a mission to make your working life simpler, more pleasant and more productive. Culture is the North Star that guides how we work together and with our customers. Are you looking to build something greater than yourself? Do you want to work alongside some of the most dynamic people in the industry? If so, Slack just might be the place for you.

Description

Slack (a Salesforce Company) is on a mission to make your working life simpler, more pleasant and more productive. Culture is the North Star that guides how we work together and with our customers. Are you looking to build something greater than yourself? Do you want to work alongside some of the most dynamic people in the industry? If so, Slack just might be the place for you.

Slack has a positive, diverse, and encouraging culture—we look for people who are curious, innovative, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative.

What We Do

• Our Customer Success team advises and guides a wide variety of customers, ensuring they launch Slack successfully, adopt it widely and continuously gain business value from our products and services.
• We serve as the trusted point of contact for Slack’s strategic key customers across the customer lifecycle. Part coach, project manager, consultant and product specialist, our Slack Success Managers work closely with customers to discover their business needs and challenges and then mentor them on the best ways to use Slack to tackle them.
  
  

What You Will Be Doing

• Empathise with every aspect of the customer experience, putting customers’ needs first.
• Throughout the customer lifecycle, you will be responsible for accelerating adoption, maturity and growth across Slack’s largest customers whilst ensuring each customer realises business value.
• You will work closely with our enterprise customers to understand the motivation, business drivers, strategic goals and desired business outcomes for your portfolio of customers.
• You will understand how they work, their business challenges and mentor customers on how to use Slack to communicate, collaborate and work more productively.
• Optimally prioritise your portfolio to deliver business outcomes, with an emphasis on both driving growth as well as securing retention.
• You will lead a cross-functional partnership across your named customer(s) and Slack and identify new ways our platform can differentiate them in the market.
• Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
• You will craft joint customer success plans that include agreed upon scope, goals, timelines, customers, success metrics and build plans to overcome barriers to customer advocacy, expansion and/or retention.
• Facilitate workshops with customers on best known practices, including sponsorship, governance, operating model, adoption, internal Champions network, platform maturity, and adoption techniques.
• Facilitate Executive Business Reviews with economic decision makers and Slack executive sponsors, where we share back value realised, celebrate shared successes, and course correct where vital.
• Contribute to the library of customer success assets (customer references, case studies) and thought leadership (methodology, point of view, white papers)
  
  

Your Experience

• Fluency in English and German or French is a must.
• You are passionate about the future of work, and positively impacting the working lives of people in large organizations
• This is a demanding role that requires strong leadership, committed priority management and high emotional intelligence.
• You are an excellent teammate who has a consistent record of excelling in fast-paced environments and taking initiative!
• Relevant work experience in customer-facing customer success, account management or strategic consulting roles. SaaS experience preferred.
• Consider program management a strength and have experience using joint sponsorship to execute against deadlines within a sophisticated organisation
• You have a passion for building trust and communicating with a broad range of partners: C-Suite, senior executives, business owners, Slack administrators, developers, and day-to-day users of the software
• Ability to cultivate and own VP+ executive sponsor relationships
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Experience in an enterprise solution sales environment and ability to partner with Account Executives in their development and closure of sales opportunities is preferred
  
  

About Slack

Slack is a layer of the business technology stack that brings together people, data, and applications – a single place where people can effectively work together, find important information, and access hundreds of thousands of critical applications and services to do their best work. From global Fortune 100 companies to corner markets, businesses and teams of all kinds use Slack to bring the right people together with all the right information. For more information on how Slack makes teams better connected, visit slack.com.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a cheerful and supportive place to work.

Come do the best work of your life here at Slack.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at griddable.io by 2x

Sign in to set job alerts for “Customer Success Manager” roles.

Customer Success Manager PropTech B2B SaaS - 100%

Customer Success Manager PropTech B2B SaaS - 100%

Customer Success ManagerIn PropTech (60% bis 100%)

Customer Success and Market Launch Manager

Principal Customer Success Manager, Slack - German or French Speaking

(Junior) Customer Success & IT Project Manager 60-100 %

Senior Customer Success Manager - Switzerland (French/German)

Customer Success & Conversational AI Specialist - Europe (French speaking)

Principal Customer Success Manager, Slack - German or French Speaking

French and German Speaking Customer Success Manager (all genders) - Zurich

Principal Customer Success Manager, Slack - German or French Speaking

Manager Commercial Operations and Omnichannel Technology

Blockchain and Product Partnerships Manager

Regional Alliance Manager, Southern Europe

Marketing & Communication Manager:in 60 %

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.