Field Service Team Leader Robotics (80-100%)

Field Service Team Leader Robotics (80-100%)

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade

13

This position reports to

Field Service Manager

Your role and responsibilities

In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols. The work model for the role is onsite. This role is contributing to the Robotics division in Baden, Switzerland. You will be mainly accountable for:

1. Ensuring customer satisfaction and retention by building strong relationships and maintaining a sense of urgency in service delivery.
2. Driving process improvements based on customer feedback (NPS) and optimizing resources for efficient service delivery.
3. Allocating and monitoring tasks, ensuring proper planning, scheduling, and delivery targets (e.g., OTD, response time).
4. Fostering a continuous improvement culture to enhance service excellence, productivity, and cost optimization in the team.

Qualifications for the role

• Knowledge of Occupational Health and Safety (OHS) standards.
• Expertise in technical support and services.
• Experience in process improvement and optimization.
• Proficiency in SAP, Salesforce, and MS Office.
• Strong project management and execution skills with a customer-centric approach.
• Familiarity with quality management practices.
• Fluency in German and English, French is a plus.

More about us

ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world's leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. The recruitment process is led by Julia Farin, Talent Partner at ABB Switzerland Ltd.