System Analyst II

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. is the world's largest service provider for scientific applications, with annual sales of more than $40 billion and over 120,000 employees across 55 countries. Our mission is to enable our customers to make the world healthier, cleaner, and safer. Whether supporting life science research, solving analytical challenges, improving diagnostics and therapeutics, or increasing laboratory efficiency, we are committed to supporting our clients.

IT Desk Site Support - System Analyst (m/w/d)

You are the first point of contact for employees regarding hardware and applications, providing support and troubleshooting IT issues.

Your tasks include:

• Providing second-level end-user support for two sites and ensuring system availability within SLA targets.
• Assisting with change control and infrastructure modifications to enhance functionality.
• Managing user accounts and devices, including documentation of hardware, licenses, and equipment.
• Supporting business departments with issue resolution and identifying potential improvements.
• Ensuring data and system security, privacy compliance, and adherence to IT policies and standards such as PCI and SOX.
• Collaborating with global IT teams and participating in worldwide IT rollouts.
• Working closely with site leadership and management teams.
• Participating in regional meetings daily.

Your profile:

• Completed IT education (Diploma in Computer Science, Bachelor's degree, or equivalent work experience in end-user support or related fields).
• Strong knowledge of Windows OS and PC hardware.
• Good understanding of IT infrastructure.
• Experience with Microsoft Office suite.
• Solution-oriented, flexible, and detail-focused work style.
• Ability to work under stress, responsible, and with good interpersonal skills.
• Proficient in English; French skills are advantageous.
• Experience in deploying, supporting, troubleshooting hardware issues, and teaching troubleshooting techniques for workstations, phones, mobile devices, printers, and multifunction devices.

Our offer:

Enjoy a multifaceted role in a dynamic, international environment with a culture emphasizing integrity, innovation, and involvement. We provide comprehensive onboarding and training. Join us and contribute to our shared success!

At Thermo Fisher Scientific, each individual’s story is valued. Be part of our mission.

We are an equal opportunity employer committed to diversity and inclusion, supporting underrepresented groups without discrimination based on ethnicity, religion, gender, sexual orientation, gender identity, national origin, disability, or protected status.

Compensation is aligned with collective agreements, with potential overpayment based on qualifications.