IT Production Support Engineer - 6 months - Lausanne

• High-Impact Role with End-to-End Visibility
• Strong Focus on Automation and Continuous Improvement

About Our Client

Banking Services Industry

Job Description

Batch Job Management

• Oversee end-of-day batch execution, ensuring timely start and completion.
• Perform first-level diagnostics on batch failures and recovery procedures.
• Escalate incidents and collaborate with other teams as needed.
• Perform milestone checks on critical jobs and ensure SLA adherence.

Monitoring & Incident Management

• Monitor infrastructure and application alerts (e.g., server health, disk usage, service status).
• Perform initial triage and notify relevant teams to address issues.
• Support root cause analysis through incident reproduction and simulations.

User Support & Service Requests

• Handle ad hoc user requests: one-time job execution, file resends, new job scheduling, and more.
• Troubleshoot transactional issues and escalate as necessary.

Release & Patch Management

• Support release deployments by coordinating batch stop/start and validating post-release sanity checks.
• Assist with third-party patching and system upgrades, minimizing service disruptions.

Disaster Recovery & Business Continuity

• Be prepared to activate and follow disaster recovery protocols.
• Help ensure continuous operations during DR scenarios and test activities.

Continuous Improvement & Automation

• Drive automation of routine tasks: TWS plan exports/imports, backups, cleanups, and monitoring improvements.
• Contribute to strategic cross-functional initiatives such as system migrations, onboarding/offboarding, and new tool integration (e.g., Amplifly).

The Successful Applicant

Education: Degree or diploma in Computer Science, Engineering, or a related field.
Location: Swiss resident or open to relocation.

Experience:

• 3+ years in IT production support or monitoring roles.
• Strong hands-on experience with TWS (Tivoli Workload Scheduler) - job creation, plan analysis, troubleshooting.
• Solid experience in batch processing environments.

Technical Skills:

• Proficiency with Unix/Linux and shell scripting.
• Experience with incident and problem resolution (e.g., full file systems, failed jobs, broken job chains).
• Familiarity with monitoring tools, performance tuning, and system optimization.
• Exposure to ticketing systems such as JIRA, HP Quality Center.
• Knowledge of change, release, and configuration management principles.

Soft Skills:

• Autonomous, tenacious, organized, and rigorous.
• Able to manage multiple issues under pressure and in dynamic environments.

What's on Offer

Challenging and Impactful Role

• Play a key role in mission-critical operations where your work directly ensures system uptime, performance, and business continuity.

Opportunities for Growth

• Gain exposure to advanced technologies, automation tools, and strategic IT projects-paving the way for career development in infrastructure, DevOps, or system engineering.

Autonomy and Responsibility

• Work in an environment that values initiative and ownership, with the freedom to improve processes, introduce automation, and contribute to long-term solutions.

Cross-Functional Collaboration

• Interact closely with development, infrastructure, and monitoring teams, giving you a holistic view of the IT ecosystem and a strong professional network.