AR Manager EMEA

Job Description

Primary Function of Position:

The AR Manager plays a critical role in ensuring that we deliver on our quality, customer service, and productivity goals and commitments, and in building a best-in class team. Our operations, including how we place systems and interact with our customers and internal business partners have evolved rapidly over the last few years. Complexity and the need to scale has increased significantly. We’re looking for a creative and energetic individual that is passionate about serving our mission and customers and about building world-class teams, processes, and systems. This is a great opportunity of being part of a fantastic journey that will involve building best-in-class tools and team ins service of a mission that we care deeply about – which is to serve our patients. The AR Manager will work closely with key stakeholders and business partners, including our Commercial Teams and our Global Finance Shared Services Team. We’re a global and data driven company that looks to drive global solutions, use metrics to drive improvements and automation such that we can focus on what matters most to our key stakeholders, including providing outstanding service and manage risk and compliance.

Required Knowledge, Skills, and Experience:

CASH APPLICATION

• Ensures that we have an effective methodology and process in place for achieving world-class cash collection results. Resolves unapplied cash exceptions from the automatic cash application interface with the bank and resolves cash application disputes.

CREDIT WORTHINESS

• Evaluates the creditworthiness of new/existing customers by conducting credit checks and financial analysis.
• Builds processes to ensure that we can efficiently manage credit evaluations through effective coordination with our customer finance, commercial enablement, and sales teams.
• Ensures that the Company has an effective methodology in place for evaluating, managing, and reporting on credit risk. Establish credit limits and terms in accordance with company policies and risk management strategies.
• Manages the LoC with bank and involved parties (customer, logistics, 3rd parties)
• Prepares allowance for doubtful accounts analysis and bad debt write-offs analysis.
• Monitor and manage aging accounts receivable to minimize bad debt and enhance cash flow.

CUSTOMER ORIENTATION

• Builds strong professional relationships with key stakeholders and business partners. Foster strong relationships with customers to understand their needs and ensure timely and accurate invoicing and collections.
• Handle customer inquiries and disputes professionally and efficiently, aiming for high levels of customer satisfaction. Collaborate with sales and customer service teams to address and resolve any billing issues at their root cause. Need to demonstrate the reduction of issues over time.
• Builds efficient processes for ensuring timely and accurate billings relating to our system, leasing, pay-per-use, instrument, and service sales.

CASH COLLECTION

• Lead and manage the cash collection process to ensure timely and efficient collection of receivables. Implement strategies to improve cash flow and reduce days sales outstanding (DSO). Develop and maintain effective collection policies and procedures.

TEAM MANAGEMENT

• Lead, mentor, and develop a happy and high-performing AR team, fostering a collaborative and results-oriented work environment. Set clear performance goals, conduct regular performance reviews, and provide ongoing coaching and support. Have strong project management in place to track progress of the team and deliverables
• Ensure team members are trained on best practices and company policies and encourage continuous professional development.

REPORTING AND ANALYSIS

• Develops and reports key business metrics & provides trend analysis, with the objective of focusing on continuous improvement and world-class quality service, quality, and productivity.
• Prepare and present regular AR reports, including aging analysis, DSO (Days Sales Outstanding), and AR trends for distribution to executive management.

COMPLIANCE AND PROCESS IMPROVEMENT

• Manages processes and procedures to ensure quality, consistency, and efficiency.
• Ensures adequate internal controls are in place and Company accounting policies are adhered to.
• Finds scalable solutions and works with our Global Shared Services Teams and IT to leverage technology to drive automation.
• Ensures that the month-end accounting close is executed timely, including recording of journal entries, account reconciliations, and related analysis.
• Develops, maintains and ensures ongoing compliance with SOX internal control documentation
• Supports AR and Global Finance SSC initiatives and guidance, and the GFSSC mission and vision.

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