Head of Support Applications (80-100%)

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Skyguide provides air navigation services in Switzerland and parts of neighbouring countries. With around 1500 employees from more than 30 nations,
we are pursuing an ambitious innovation strategy that is based on a strong safety and learning culture.
We are guided by four values: “We team up to succeed”, “We drive innovation”, “We own what we do” and, finally, “We create great customer value”.
Are you interested in finding out more? We want you to join us as a/an ...

Head of Support Applications (80-100%)

Location:Geneva
When:01.09.2025 or upon availability

Your mission:

In this role, you will be responsible for the tools that make up the Quality Tool Chain. As the team leader you ensure that the end-user requests are answered on-time and on-quality.You elaborate the roadmap of the Quality Tool Chain and ensure its implementation by the team and with the support of the external suppliers.

• Own and manage a suite of critical tools and applications, including Jira Cloud, Confluence Cloud, Polarion, OpenText, and others
• Lead a team of five engineers and supervise the collaboration with external integrators and suppliers
• Ensure high-quality support to the end users and foster strong relationships with internal stakeholders
• Define and evolve the strategic roadmap for the toolchain to align with business needs
• Improve the tool chain by implementing robust digital interfaces and enforcing best practices and standards
• Track costs compared to approved budget

What we are looking for:

• Degree in Computer Science, Information Technology, or a related engineering field
• Minimum of 5 years’ experience in a leadership role within software or toolchain management
• Proven experience with Jira Cloud or Polarion
• Hands-on experience with the interaction with end-users and the configuration of software
• Decision making: You make timely decisions, adjust them when necessary, and mitigate the influence of bias or emotions in the decision-making process
• Building relationships: You express gratitude and appreciation, respect personal boundaries, and invest time in genuinely caring for others and maintaining your network
• Proficient in English written and orally, good command in French and/or German is a plus

What we offer:
We offer flexible working options, depending on the role, and a competitive salary with attractive working conditions and numerous fringe benefits. Our employees have access to a wide range of training opportunities to support their growth and development. As an equal-opportunity employer, we are committed to building a diverse and inclusive team, bringing together people of different identities and backgrounds.