Governante

Descrizione dell'azienda

The Villa Principe Leopoldo is a 5-star hotel featuring 37 suites, renowned for its charm and panoramic views of Lake Lugano. The first floor is dedicated to private events, meetings, receptions, and conference rooms accommodating up to 250 guests. The hotel boasts the famous Principe Leopoldo Restaurant, a lively Principe Piano Bar offering snacks, cocktails, and a selection of cognac, whisky, and spirits with live music. For relaxation, guests can enjoy the heated swimming pool and the DOT Spa, a wellness sanctuary.

Descrizione del lavoro

Responsabilità Principali

1. Supervision and control of cleaning activities to ensure hygiene, order, and impeccable condition of rooms, common areas, and operational spaces.
2. Daily and periodic quality checks to meet company standards, with timely reporting of repair or maintenance needs.
3. Management, training, and motivation of housekeeping staff. Planning shifts and work schedules to ensure optimal operational efficiency.
4. Interdepartmental collaboration with the Front Office to manage room assignments and guest requests, and with the Maintenance Department to report and resolve technical issues.
5. Personalization of services to create tailored solutions for guests, aligning with the hotel's philosophy.
6. Supervision of room preparations for special occasions (anniversaries, birthdays, etc.).
7. Monitoring and managing inventory of cleaning materials and equipment, supporting purchasing and accounting staff, ensuring sustainable procurement aligned with values of elegance and environmental responsibility.

Qualifiche

• In-depth knowledge of high-end cleaning techniques and products.
• Ability to use management software to monitor activities.
• Leadership skills and ability to motivate a team.
• Customer-oriented with strong problem-solving skills.
• Experience in a similar role within luxury establishments, preferably Relais & Châteaux.
• Experience in team management and staff training.
• Focus on personalized service and overall guest well-being.
• Dedication to quality and commitment to sustainability.