Senior Site Reliability Engineer (a)

What you're going to do

In this position, you will apply your strong SRE mindset to ensure the smooth, secure, and efficient operation of our platforms and technical services. You will work hands-on with our tools and support processes, take technical ownership of the operations team, define standards, mentor team members, and ensure our services meet the highest operational requirements. Your responsibilities will include:

1. Monitoring, maintaining, and improving the operation of our client-facing security platforms and services.
2. Ensuring platform stability and high availability through hands-on tooling and automation.
3. Overseeing and contributing to 1st and 2nd-level support and coordinating on-call rotations of cross-functional teams.
4. Driving the design, configuration, and continuous improvement of monitoring, backup, and deployment tools.
5. Participating actively in incident response and problem resolution processes, including RCAs and post-mortems.
6. Creating and updating technical documentation and operational procedures.
7. Collaborating with development and security teams to ensure operational readiness.
8. Continuously evaluating service metrics and proactively optimizing performance and reliability.

What we're looking for

• A degree in computer science, systems engineering, or equivalent experience.
• Proven experience in IT service operations, DevOps, or system engineering.
• Hands-on experience with monitoring tools (e.g., Prometheus, Grafana), backup tools, CI/CD, Kubernetes, and Linux systems.
• Strong troubleshooting skills and a proactive SRE mindset with ITIL knowledge.
• Experience with scripting or automation (e.g., Bash, Python, Ansible).
• Strong communication skills in German and English.
• Willingness to participate in on-call rotations and support shifts.

About us

We are the sharp-minded IT experts tackling complex software and security challenges. With over 700 employees across Zurich (HQ), Bern, Lausanne, Budapest, Lisbon, Singapore, and Ho Chi Minh City, we enable our clients' digital businesses. Our team fosters a culture of sharing, growth, and success, emphasizing open communication, trust, and camaraderie. We offer a solution-oriented engineering culture with flat hierarchies, flexible working options, and support for ongoing education and development.

For data privacy reasons, applications must be submitted via our online portal. E-mail applications cannot be processed. Thank you for your understanding.