Hospitality Coordinator

Being part of HSBC in Switzerland, you’ll help evolve and grow our business.

The Hospitality Coordinator will cook, prepare, order and serve customer meals and participate actively in events organization within the Bank.

Are you interested? Do you have a solid experience in the Hotel/Airline or Catering industry? Do you enjoy being part of a cohesive team?

If you answered yes to any of these questions, we want to hear from you!

In this role you will:

• Guarantee a pleasant smiling and professional welcome to clients, reflecting a good image and values of the Bank while respecting client Reception procedures.
• Have a neat dress code and presentation.
• Manage the Client rooms reservation program and HR appointments requests.
• Answer the phone and act like an operator, to ensure quality follow up and service, respond favorably to the expectations of our Clients and Bank Employees.
• Know and bring our knowledge of IT tools in our meeting rooms (preparation for Zoom in advance, login issues, Wifi code for example).
• Monitor the cleanliness of the Client rooms, the service of drinks and hospitality products.
• Interact with Catering: due to your solid experience in the Hotel/Airlines or Catering industry, you will cook, prepare, order and serve customer meals, and participate actively in events organization within the Bank.
• Transmit information to colleagues to provide efficient logistical support to our Client.
• Ensure that the occupants of the building comply with the internal security instructions and provide logistical support during evacuation.
• Operational Risk: Knowledge of Security measures plus First Aid, Fire, Evacuation, etc.

Requirements:

• Solid experience in the Hotel/Airline or Catering industry as we need a Receptionist with professional cooking experience.
• Excellent customer contact, sense of developing service and being proactive in responding to customers’ requests.
• Flexible, cheerful personality with a well-groomed appearance, ease of integration in a small Team.
• Language: German, English and any other language is an asset.
• Computer Science: Word, Excel, Outlook. Used to Resource Scheduler tool for reservations.
• Due to immigration restrictions in Switzerland, we will only be able to consider applications from Swiss or EU citizens or from candidates holding a valid Swiss work permit.

What you’ll get in return:

• We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University.
• You can work your way and will have a say in when, where and how you and your team flexibly work together.
• Health & meal allowance, public transport or (e-)bike allowance.
• Our family-focused benefits can help you support your loved ones and include: days off for key events (weddings, moving house, adoption), a one-time marriage or registering of a "Civil Partnership" grant, one-time premium for birth or adoption, as "gift" or "voucher", 4 weeks’ paternity leave & 26 weeks’ maternity leave.
• Emergency Childcare with the Red Cross, free of charge for HSBC employees.
• Purchased holidays scheme, unpaid leave, sabbatical, Volunteering Leave.
• Accident insurance (private coverage) paid by the Employer, attractive Pension Scheme.
• Various sports and leisure activities organised by the employees for the employees.
• The Bank offers employees and their family members specialised free, confidential service to help them deal with any personal problems – either at work or at home. Unlimited telephone consultation services available 24/7.
• You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices.
• You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people.

Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

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