Store Manager

Embrace the opportunity to enhance Customer Experience.

At Ferragamo, we're more than just building a Brand

We’re redefining luxury fashion.

Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. We make our clients feel energized, surprised, and valued, all with an unwavering passion for Italian craftsmanship.

And you’re more than just joining a Team.

We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation while taking responsibility for our decisions. We win together with passion, thinking and succeeding as one team.

Let’s Evolve Iconic and create the next exciting chapter!

The part you’ll play:

You will join us in our Zurich Store as Store Manager, reporting directly to the Retail Manager:

• Take ownership of your store with an entrepreneurial spirit, developing and sharing your store vision and being accountable for results.
• Lead and coach the team to transform each client experience into magical moments by creating a hand-crafted experience.
• Play an active role in supporting your team on the sales floor to drive individual and team objectives.
• Be passionate about the client experience with in-depth knowledge of the desires, needs, and expectations of luxury clients.
• Communicate and tell stories with conviction, mastering the ability to listen and ask the right questions.
• Empower team members with autonomy to accomplish tasks effectively and generate enthusiasm for a positive team spirit.

What you’ll bring:

• Design, lead, and drive store strategy to achieve the best sales performance by understanding client desires and creating a hand-crafted 360° experience for the client.
• Role model best-in-class sales and self-leadership by playing an active role within the team and taking action to solve problems with positive outcomes.
• Coach the growth and development of the team in providing excellent and specialized customer service to develop meaningful and loyal client relationships through personal connections and CRM initiatives, as well as to ensure the application of Ferragamo standards (Selling Ceremony, Visual guidelines, Grooming standards, procedures, etc.).
• Conduct regular reviews with the team to increase team performance and further develop their skills.
• Proficiency in German and English; more languages will be advantageous.

OUR DEI COMMITMENT TO YOU

At Ferragamo, you can play your part and express your uniqueness. We are committed to building a diverse workplace in which inclusivity is valued in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation. As an Equal Opportunity Employer, we welcome and consider applications from all candidates regardless of their personal background.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management, Sales, and Business Development

Industries

Retail Apparel and Fashion, Fashion Accessories Manufacturing, and Retail Luxury Goods and Jewelry