Legal Operations Manager – Associate Director

Company Description

Building the bank of tomorrow takes more than skills. It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.

We are the Swiss Leader in Online Banking, providing trading, investing, and banking services to over 500,000 clients through our performant and secure digital platforms.

Our team of over 1,000 employees works flexibly, without a dress code, in multicultural teams. They have a significant industry impact, grow their skills, and advance their careers in a fast-paced environment.

At Swissquote, we are committed to diversity and inclusion as an equal opportunity employer. We welcome candidates from all backgrounds, experiences, and perspectives to join our team and contribute to our shared success.

Job Description

As an Associate Director within the Legal department, you will oversee one of the two Legal Operations teams, focusing on handling Authority requests (including FINMA requests) and related tasks. You will support the Bank in managing contracts, claims databases, and other operational legal tasks. Reporting directly to a Deputy Head of Legal - Vice-Director, you will supervise your team and manage personnel in alignment with senior management.

Key Responsibilities

Team Management:

1. Leadership and Support:
   • Foster a positive work environment where employees are motivated, valued, and connected.
   • Promote collaboration, trust, and cohesion within the team.
   • Support employee development through training, mentorship, coaching, and career opportunities.
2. Hiring:
   • Lead recruitment in collaboration with your Talent Acquisition Partner.
   • Ensure proper onboarding of new hires regarding team, organization, culture, policies, and roles.
3. Performance Management:
   • Set performance expectations, provide feedback, conduct reviews, and address issues.
   • Manage underperformance processes with senior management and HR.

Operations Management:

1. Organize and monitor team operations and capacity planning.
2. Review and supervise complex cases.
3. Implement and produce periodic reports and statistics.
4. Document main procedures adequately.
5. Coordinate internally with other Legal Operations Managers and departments; serve as the contact point for Authorities and external service providers.

Qualifications

• Minimum 3 years experience handling Authorities and FINMA requests or in a Compliance role.
• Leadership experience is a strong advantage.
• Proficiency in French and English; good command of German.
• Strong project management and problem-solving skills.
• Ability to prioritize and manage multiple tasks under deadlines.
• Excellent interpersonal, communication, and presentation skills.
• Comfortable working in a rapidly evolving environment.
• Proficiency in Excel/VBA.