IT Service Management Specialist

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BME - Bolsas y Mercados Españoles - drives the transformation of financial markets and belongs to SIX, the third largest exchange group in Europe.

What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.

IT Service Management Specialist

Madrid | Working from home up to 40% | Reference 7092

Are you passionate about IT Service Continuity Management and eager to work in a dynamic environment? Do you excel in coordinating with various stakeholders and ensuring seamless service delivery? Join our IT Program & Service Management team that supports the Securities Services area at SIX. In this role, you will collaborate closely with colleagues in Spain and Switzerland to drive efficiency and excellence in IT services.

Apply now with your CV in English. We look forward to hearing from you!

What You Will Do

• Collaborate with the IT Service Continuity Manager (ITSC Manager) and the Business Continuity Managers (BC Managers) to ensure that the IT Service Continuity Management (ITSCM) requirements from the Business Impact Analysis (BIA) are aligned with the requirements in the Service Level Agreements (SLA). Propose measures to close identified gaps, coordinate communication among stakeholders, and ensure document approval and sign-off.
• Keep the SLA updated and describe all IT service requirements regarding Recovery Time Objective (RTO), Recovery Point Objective (RPO), and other relevant KPIs.
• Create, when needed, and maintain the Master Intercompany Agreement (MIA) to correctly reflect the services provided intragroup.
• Monitor incidents, track KPIs, prepare reports, and lead review meetings with the main stakeholders of the services.
• Work in a multi-location environment with colleagues based in both Spain and Switzerland.

What You Bring

• At least 4 years of experience in IT Service Management or similar roles.
• Strong communication skills, systematic and accurate working methods.
• Open-minded approach, keen on listening and understanding different perspectives to reach consensus.
• Excellent communication skills in English and Spanish. German would be appreciated.
• Availability to travel sporadically, especially during the initial months of the engagement, to complete onboarding.

If you have any questions, check out our FAQ page or call Sara Perez de la Cuesta at +34 91 709 56 80.

For this vacancy, we only accept direct applications in English.

Diversity is important to us. We are looking forward to receiving applications regardless of personal background.

What We Offer

Flexible Work Models
We trust our employees and offer a work environment that is well-balanced, productive, and fosters success.

Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through extensive learning opportunities.

Agile Working Methods
Whether through Scrum or Design Thinking,
we solve exciting tasks together in teams.