0188 - Maintenance and Support Director

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0188 - Maintenance and Support Director, Olten

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Job Category:

Other

Job Reference:

530e73f786a4

Job Views:

2

Posted:

17.04.2025

Expiry Date:

01.06.2025

Job Description:

About Electra: Electra's next gen mission is to develop Ultra Short aircraft, built for Direct Aviation. We are redefining the next level of connectivity, pioneering direct aviation - without airports, emissions, or noise. Electra's Ultra Short aircraft will revolutionize air travel by bringing it closer to where we live, work, and play, making new connections possible. This makes a new venture like Electra exciting and fast-paced. Headquartered in Northern Virginia, we're on a quest to build a team of insanely talented people who want to do meaningful work.

Position Overview:

To support our growth and ensure a seamless customer experience, we seek a highly skilled Maintenance & Support Director with expertise in structuring maintenance programs, supporting contracts, and managing long-term operational readiness. Our Director will be pivotal in defining the maintenance and support programs accompanying our aircraft procurement agreements. This position will be responsible for establishing maintenance performance expectations between our OEM and customers, ensuring alignment between our commitments and the capabilities of our supply chain.

Key Responsibilities:

1. Maintenance Program Development: Define aircraft maintenance support programs' structure, scope, and service levels.
2. Customer Maintenance & Support Standards: Establish clear maintenance and operational performance metrics that we as the OEM must deliver to customers.
3. Supplier Performance & Negotiations: Identify and negotiate necessary maintenance and support services with vendors to ensure our customer commitments can be met.
4. Regulatory Compliance: Ensure that maintenance programs adhere to all aviation regulatory requirements.
5. Cross-Functional Collaboration: Work closely with engineering, operations, legal, and supply chain teams to ensure maintenance contract feasibility and compliance.
6. Customer Relationship Management: Serve as a key point of contact for customers regarding maintenance and support-related inquiries and negotiations.
7. Market Benchmarking: Analyze existing maintenance frameworks in the established and advanced air mobility sector to ensure competitive positioning.
8. Continuous Improvement: Identify opportunities to refine and enhance maintenance and support services based on customer feedback and operational performance.
9. Digital Services Definition: Define and implement digital services for maintenance, operations, and training to enhance aircraft lifecycle management and customer support.
10. Other duties as assigned.

Qualifications & Experience:

1. Industry Experience: 12+ years in aerospace maintenance, support, or contract management.
2. Experience: Experience with an advanced air mobility startup (e.g., Volocopter, Lilium) and an established aircraft OEM (e.g., Embraer, Airbus, Boeing) preferred.
3. Maintenance & Support Expertise: Strong understanding of aircraft maintenance programs, service-level agreements (SLAs), and vendor negotiations.
4. Technical Acumen: Deep knowledge of aircraft maintenance, operations, and regulatory compliance.
5. Customer-Focused Mindset: Proven ability to manage customer relationships and expectations effectively.
6. Analytical & Communication Skills: Strong problem-solving abilities and excellent written/verbal communication skills.

Why Join Us?

Be part of a cutting-edge aerospace OEM revolutionizing urban and regional mobility. Work on defining industry-first maintenance and support programs in an emerging sector. Collaborate with top-tier professionals in aerospace and advanced air mobility. Competitive compensation and benefits package. If you have the expertise and vision to shape the future of aircraft maintenance and support, we want to hear from you. Apply today!

Additional Information: Travel: Occasional travel.