Director of Housekeeping

Company Description

Why work for Accor?
We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support your growth and learning every day, ensuring work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.
Join Accor and write your story as we imagine tomorrow's hospitality together. Discover the life that awaits you at Accor by visiting https://careers.accor.com/.
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Job Description

• Responsible for department affairs and economic operations. Ensure all guest rooms, public areas, and back office areas are clean and meet standards.
• Create a healthy and safe environment for guests and staff.
• Maintain a high level of service to guests according to the rules and standards of the rooms department.
• Conduct regular inspections of hotel areas and guest rooms; report directly to the manager.
• Resolve guest complaints and follow up on required actions.
• Manage department employees, oversee productivity and conduct according to ethical standards.
• Check VIP guest rooms before the Manager in the Rooms section.
• Participate in special household projects.
• Supervise high-level cleaning, technical work, and safety rules related to housekeeping.
• Collaborate with all divisions/departments to meet work-related requirements timely.
• Perform work within hotel standards and instruct department employees.
• Control overall performance and sales of the laundry department.
• Analyze warehouse spare parts and their quantities regularly.
• Manage work and attendance schedules, vacations, and training plans for department staff.
• Create and update departmental policies and procedures; ensure staff are familiar with them.
• Provide departmental reports (monthly, quarterly, yearly) to the subordinate manager.

Qualifications

• Previous housekeeping management experience in a similar role is essential.
• Experience in the luxury market; previous 5-star experience is essential.
• Strong operational background with brand standards management.
• Experience in coaching and developing a professional management team.
• Proven experience with cost control, including payroll, expenses, and forecasting.
• Excellent time management, organizational skills, and ability to work independently.

Additional Information

Your team and working environment: In 1-2 sentences, introduce the team, property, or office environment reflecting the culture.
Note: Customization may be included for specific local or legislative requirements, such as work permits.
Our commitment to Diversity & Inclusion: We are an inclusive company aiming to attract, recruit, and promote diverse talent.